Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Abbey Palmeri

Kansas City,MO

Summary

Dynamic Solution Architect with a proven track record at Netsmart, specializing in solution design and workflow optimization. Expert in client training and cross-functional collaboration, successfully leading projects that enhance system adoption. Recognized for developing engaging presentations and delivering impactful training programs, driving measurable improvements in user proficiency and satisfaction.

Overview

7
7
years of professional experience

Work History

Solution Architect

Netsmart
Overland Park, KS
12.2024 - Current
  • Provided expert knowledge in solution implementation and process design, ensuring effective workflow optimization and system enhancements.
  • Led client training sessions, educating users on the technical aspects of company products while resolving troubleshooting issues.
  • Facilitated stakeholder meetings to align technology solutions with business goals.

Senior Solution Delivery Consultant

Netsmart
Overland Park, KS
04.2023 - 12.2024
  • Designed and executed training programs for internal employees and clients, enhancing product knowledge and skill proficiency.
  • Mentored and coached employees, guiding them through onboarding and continuous development initiatives.
  • Developed educational presentations tailored to diverse audiences, ensuring engagement, and knowledge retention.

Solution Delivery Consultant

Netsmart
Overland, KS
03.2021 - 04.2023
  • Led weekly client training sessions, successfully implementing over 10 projects.
  • Created and delivered training materials, presentations, and technical documentation to facilitate learning.
  • Assisted in resolving product-related technical issues, and provided consultation to enhance system adoption.

Delivery Analyst

Netsmart
Overland Park, KS
05.2020 - 03.2021
  • Developed and delivered customized daily training programs for high-stakes clients.
  • Provided direct support during system go-live phases, ensuring smooth transitions, and minimal disruptions.
  • Collaborated with cross-functional teams to establish best practices for delivery process.

Field Marketing Intern

Netsmart
Overland Park, KS
05.2019 - 08.2019
  • Supported the creation of marketing materials, including brochures, flyers, and online content.
  • Analyzed data from campaigns to optimize performance and ROI.
  • Assisted in developing and implementing marketing strategies to increase brand awareness.

Delivery Analyst Intern

Netsmart
Overland Park, KS
05.2018 - 08.2018
  • Worked with a team of engineers to optimize client workflows and discover product enhancements.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

Bachelor of Science - Marketing

Kansas State University
Manhattan, KS
05-2020

Bachelor of Science - Marketing

Florence University of The Arts
Florence, Italy
05-2020

Skills

  • Solution design
  • Workflow optimization
  • Client training
  • Cross-functional collaboration
  • Project management
  • Presentation skills
  • Client consultation

Timeline

Solution Architect

Netsmart
12.2024 - Current

Senior Solution Delivery Consultant

Netsmart
04.2023 - 12.2024

Solution Delivery Consultant

Netsmart
03.2021 - 04.2023

Delivery Analyst

Netsmart
05.2020 - 03.2021

Field Marketing Intern

Netsmart
05.2019 - 08.2019

Delivery Analyst Intern

Netsmart
05.2018 - 08.2018

Bachelor of Science - Marketing

Kansas State University

Bachelor of Science - Marketing

Florence University of The Arts

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Abbey Palmeri