Abbey potts
Marina,CA
Summary
I am adaptable and organized with experience in customer-facing roles. Known for delivering exceptional service and optimizing workflows, ready to contribute a positive attitude to the team environment and enhance operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Intern
Public Health Department
05.2024 - 08.2025
- Assisted in data analysis to support project decision-making and improve process efficiency.
- Collaborated with team members on research initiatives, enhancing knowledge sharing and workflow optimization.
- Monitored the front desk of the office and worked the phones to answer questions and make appointments.
- Monitored project timelines and deliverables, helping maintain focus on objectives and deadlines.
- Supported the implementation of new tools, facilitating smoother operations and user adaptation.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Bakery Worker
Sweet Bakery
08.2023 - 11.2023
- Maintained cleanliness and organization of workstations to meet health standards.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Provided excellent customer service, addressing inquiries about products and ingredients.
- Participated in training sessions to enhance skills in baking techniques and equipment usage.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Increased sales with effective product promotions and attractive displays.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Frozen Yogurt Shop Worker
Yogurt Shack
10.2021 - 05.2022
- Prepared and served frozen yogurt, ensuring product quality and consistency.
- Operated cash register, processing transactions accurately and efficiently.
- Maintained cleanliness of work area, adhering to health and safety standards.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Stocked inventory and supplies, ensuring availability for peak hours.
- Collaborated with team members to enhance service speed during busy periods.
- Monitored equipment functionality, reporting issues promptly for maintenance.
- Resolved customer complaints with professionalism, working towards solutions that satisfied both parties involved.
- Ensured food safety standards were met by regularly sanitizing workstations and equipment.
- Handled high-pressure situations calmly during peak hours, maintaining excellent customer service despite increased stress levels.
- Enhanced customer satisfaction by providing efficient and friendly service at the frozen yogurt shop.
- Maintained up-to-date knowledge of industry trends to stay competitive within the frozen yogurt market.
- Maintained a clean and welcoming environment for patrons through regular cleaning and organization tasks.
- Managed customer queues during busy periods to maintain orderliness and minimize wait times.
- Boosted sales by upselling toppings, promoting limited-time offers, and suggesting popular flavor combinations.
- Greeted incoming customers and provided reliable, friendly customer service.
Education
Master of Psychology - Psychology
Cal State Monterey Bay
Marina05-2028
Skills
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Attention to detail
- Goal-oriented mindset
- Multitasking and organization
Certification
CPR certified
Timeline
Intern
Public Health Department
05.2024 - 08.2025
Bakery Worker
Sweet Bakery
08.2023 - 11.2023
Frozen Yogurt Shop Worker
Yogurt Shack
10.2021 - 05.2022
Master of Psychology - Psychology
Cal State Monterey Bay