Abbey Rinker

I am responsible for answering calls 24/7 from the general public related to services provided by Valley Health's 6 hospitals and affiliated physician practices. I also answer internal calls from physicians and other employees as well as dispatching out emergency code calls. Along with answering calls, provider offices send in monthly on call schedules that must be entered into an online database that is accessible by Valley Health's employees. This must be done in a timely manner and correctly, as these schedules are important for day to day operations to provide excellent patient care. Finally, as a senior operator, I am responsible for training new employees to ensure proper protocol is followed.

My job required me to be people-oriented and to provide the best customer service possible by being prompt, friendly, and knowledgeable. When I wasn't operating the cash register, I floated around the store to assist in stocking shelves and keeping the store presentable. I also kept up required trainings and certification programs.

I lead group training sessions consisting of 4-6 dogs and their owners to teach a positive reinforcement method to create a successful learning environment. I assisted owners in creating their training goals and a pathway to complete those goals. I created monthly calendars consisting of training class dates and times as well as marketing material for those classes.