Abbey Rowland
Wapakoneta,OH
Summary
Proactive Psychiatric Technician with comprehensive experience in crisis intervention, patient assessment, and mental health support. Skilled in de-escalation techniques, behavior modification, and maintaining safe environments, providing empathetic and respectful care. Bringing a strong background in emergency response and patient management, committed to advancing mental health treatment and patient welfare.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Psychiatric Technician
Ridgeview Behavioral Hospital
05.2020 - Current
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Treated clients and families with respect and dignity.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
- Counseled and mentored clients on substance use and life choices.
- Provided crisis intervention, stabilizing patients experiencing acute mental health episodes.
- Encouraged patient independence by teaching self-care and life skills.
- Enhanced therapeutic environment, maintaining clean and safe living space for patients.
- Supported patients' coping mechanism development with effective communication and empathetic interaction.
- Contributed to treatment plan evaluations, offering insights from daily patient interactions.
Waitress
Lucky Steer Restaurant
03.2017 - 05.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
STNA
Aspire Home Healthcare
06.2019 - 05.2021
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Participated in professional development opportunities to stay current in STNA best practices and industry trends.
- Administered basic first aid when necessary, prioritizing patient well-being above all else.
Education
State Tested Nurses Assistant - Geriatric
Ohio Technical Center At Vantage Career Center
Van Wert, OH10.2020
High School Diploma -
Wapakoneta High School
Wapakoneta, OH05.2019
Skills
- Developmental Disabilities Support
- Behavioral Management
- Suicide Prevention
- Emergency Response
- Patient Assessment
- Treatment management
- Mental Health Support
- Activity Planning
- Professional boundaries
- Intake Assessment
- Crisis Management
- Critical Thinking
- Encouragement and Motivation
- Nursing Assistance
- Heartsaver CPR AED (CPR AED)
- Decision-Making
Certification
Infection control Management
CPR Certified
CPI certified (crisis prevention invention)
Timeline
Psychiatric Technician
Ridgeview Behavioral Hospital
05.2020 - Current
STNA
Aspire Home Healthcare
06.2019 - 05.2021
Waitress
Lucky Steer Restaurant
03.2017 - 05.2022
State Tested Nurses Assistant - Geriatric
Ohio Technical Center At Vantage Career Center
High School Diploma -
Wapakoneta High School
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