Abbey Rozicki
Snoqualmie
Summary
Dynamic crisis intervention specialist with extensive experience at VOA Western Washington, excelling in suicide prevention and safety assessments. Proven ability to coordinate referrals and maintain meticulous client documentation, fostering strong relationships with community partners. Adept at delivering compassionate support while achieving key performance indicators in high-pressure environments.
Overview
5
5
years of professional experience
Work History
988 Crisis Follow up Counselor
VOA Western Washington
Everett
02.2024 - Current
- Provide ongoing support and check-ins with callers
- Manage and coordinate follow-up calls for the 988 Suicide and Crisis Lifeline chat and text program
- Assess individual needs and collaboratively develop plans to connect clients with appropriate services
- Deliver excellent customer service in all client interactions
- Maintain accurate, professional client records and documentation
- Coordinate with Care Crisis Response Services staff to facilitate referrals from Washington States National Suicide Prevention Lifeline and regional crisis lines
- Process referrals and collaborate with community partners to link clients to services
- Conduct suicide risk assessments, including safety planning and means restriction
- Build and sustain effective relationships with community partners and referral sources
- Understand the referral process for Mobile Crisis Outreach Teams across Washington State
- Use the Washington State Provider One database to connect callers with their assigned Managed Care Coordinators
- Provide back-up support for other Regional Crisis Line and 988 programs as needed
- Contribute to an environment that focuses on ensuring integrity, respect, accountability, and trauma informed service
988 Crisis Counselor II
VOA Western Washington
Everett
08.2022 - 02.2024
- Provide crisis intervention, suicide prevention and brief supportive counseling to clients who are in emotional distress and/or considering suicide
- Conduct safety assessments of clients according to agency/department policies, funding and accreditation requirements, and Lifeline Best Practices
- Manage interactions with clients to ensure appropriate level of support is provided in an efficient manner
- Operate within legal requirements of applicable state and federal laws including HIPAA confidentiality requirements regarding imminent risk and mandated reporting (i.e., Police Interventions, CPS & APS referrals, Tarasoff Duty to Warn)
- Consult with 988 Suicide and Crisis Lifeline Crisis Shift Leads and Masters level Crisis Shift Managers on any issues or questions about compliance, including mandatory reporting, HIPAA, Tarasoff Duty to Warn, imminent risk, etc.
- Accurately, ethically, and efficiently document all client interactions
- Consistently meet or exceed established key performance indicator goals, incorporate new expectations into work duties as requested
- Utilize current technologies to interact with clients and members of the community
- Utilize Microsoft Teams to engage with remote staff and 988 Suicide and Crisis Lifeline Crisis Shift Leads
- Attend staff meetings and trainings designed to increase clinical skills and encourage professional development
- Act as mentors and coaches to new staff
- Provide back-up coverage to other Regional Crisis Line and 988 programs as needed
Juvenille Residential Rehabilitation Counslor
DCYF
Snoqualmie
06.2020 - 07.2022
- Provide mental health treatment and supervision interventions to youth committed to Rehabilitation Administration care by the juvenile courts and who have a complex range of disorders and service needs.
- Interview and administer/interpret screening tools and assessments, assess behavior, prioritize treatment targets, develop treatment plans, and implement Dialectical Behavior Therapy (DBT) and other therapeutic treatment interventions.
- Facilitate various groups and activities and prepare youth and their families for transition back to the community.
- Perform routine security duties.
- Supervise and/or serve meals to resident groups.
- Monitor movement of residents within the facility and in the community.
- Supervise and assign chores within a living unit to meet health and hygiene standards.
Education
Master of Science - Forensic Psychology
American International College
Springfield, MA05-2020
Bachelor of Arts - Psychology
Keuka College
Keuka Park, NY05-2019
Skills
- Crisis intervention
- Suicide prevention
- Safety assessment
- Client documentation
- Risk assessment
- Referral coordination
Timeline
988 Crisis Follow up Counselor
VOA Western Washington
02.2024 - Current
988 Crisis Counselor II
VOA Western Washington
08.2022 - 02.2024
Juvenille Residential Rehabilitation Counslor
DCYF
06.2020 - 07.2022
Master of Science - Forensic Psychology
American International College
Bachelor of Arts - Psychology
Keuka College
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