Abbey Schaffner
Boone,IA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant, (AAMA)
Central Iowa Psychological Services
2020.12 - Current
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Oriented and trained new staff on proper procedures and policies.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in timely manner.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped create Transcranial Magnetic Stimulation and Spravato treatments processes, and performed treatments.
- Helped create medication management intake program and processes.
Certified Medical Assistant, (AAMA)
McFarland
2017.08 - 2020.11
- Increased patient safety by meticulously following infection control protocols and maintaining sterile environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Educated patients on preventative care measures, effectively reducing risk of future health complications.
- To obtain blood samples by venipuncture, heel or finger sticks.
- Obtain urine and other specimens from patients.
- Prepare specimens for in-house testing or send-out to reference labs.
- Perform receptionist and other clerical duties as needed.
- Assist with bone marrows and PRP's
- Proficient use of standard office equipment including computer, fax machine, copiers, printers, telephones, etc.
- Sills in maintaining effective working relationships with patients, medical staff, and public.
- Knowledge of medical equipment and instruments to administer to patient care.
- Knowledge of examination, diagnostic, and treatment room procedures.
- Knowledge of medical practice and care to assist in giving patient care.
- Administer IM and subcutaneous immunizations.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Oriented and trained new staff on proper procedures and policies.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Contributed to welcoming atmosphere at practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions had about their visit or overall healthcare needs.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient spirometry.
- Provided compassionate care for patients, addressing their concerns and ensuring positive experience.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in timely manner.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
Student Medical Assistant
ISU Thielen Student Health Center
2017.05 - 2017.06
- Experience in Primary care, Mental Health, Women's Health, and Laboratory settings.
- Knowledge with intrauterine device insertion and removal, birth control implant insertion and removal, travel clinic, immunotherapy injections.
- Perform electrocardiogram, spirometry, tuberculosis testing and screening, vaccinations, venipunctures, capillaries, and giving oral medications.
- Assisted with sutures, wound cleansing, suture removals, collecting lab specimens.
- Experience in rooming patients: Collecting health history, medications, allergies, past medical history.
- Utilization of electronic health records.
Certified Nursing Assistant
Stratford Specialty Care
2016.01 - 2016.10
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Certified Nursing Assistant
Wesley Life
2014.08 - 2015.05
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Certified Nursing Assistant
Eastern Star Masonic Home
2007.08 - 2014.08
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Served as advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Worked well in team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
No Degree - Medical Laboratory Technician
Iowa Central Community College
Fort Dodge, IANo Degree - Medical Assistant
Iowa Central Community College
Fort Dodge, IA05.2017
High School Diploma -
Boone High School
Boone, IA05.2008
No Degree - Nursing Assistant
Des Moines Area Community College
Boone06.2006
Skills
- Patient Care Coordination
- CPR/AED
- Medication Administration
- Insurance Verification
- Patient-focused care
- Patient Scheduling
- Trustworthy companion
- HIPAA Compliance
- Office Support
- First Aid
- Coordinating Drug Refills
- Patient Registration
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant, (AAMA)
Timeline
Certified Medical Assistant, (AAMA)
Central Iowa Psychological Services
2020.12 - Current
Certified Medical Assistant, (AAMA)
McFarland
2017.08 - 2020.11
Student Medical Assistant
ISU Thielen Student Health Center
2017.05 - 2017.06
Certified Nursing Assistant
Stratford Specialty Care
2016.01 - 2016.10
Certified Nursing Assistant
Wesley Life
2014.08 - 2015.05
Certified Nursing Assistant
Eastern Star Masonic Home
2007.08 - 2014.08
No Degree - Medical Laboratory Technician
Iowa Central Community College
No Degree - Medical Assistant
Iowa Central Community College
High School Diploma -
Boone High School
No Degree - Nursing Assistant
Des Moines Area Community College
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant, (AAMA)
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