Abbey Smeester

• Provided a welcoming and friendly first impression for guests by greeting them warmly and guiding their experience from arrival to departure.
• Demonstrated strong multitasking by managing phone inquiries, walk-ins, and an organized waitlist during high-volume hours.
• Maintained grace and professionalism under pressure while balancing multiple responsibilities in a fast-paced setting.
• Delivered clear, friendly communication to ensure guests felt heard, understood, and valued.
• Supported team flow with efficiency, keeping transitions smooth and minimizing wait times without sacrificing guest experience.
• Fostered a calm, customer-focused environment by anticipating needs and staying composed in busy situations.
• Built long-term customer loyalty by creating positive interactions and prioritizing individual customer comfort and satisfaction.
• Trained new host staff emphasizing consistent service, patience, and empathy.
• Gained essential skills in time management, clear communication, adaptability, and emotional intelligence.

Completed senior year online after attending West Florida High School of Advanced Technology for three years. I transitioned to virtual school senior year to focus on academics and personal growth, and graduated with a high school diploma.

Completed a 220-hour program covering facials, hair removal, makeup application, sanitation, product chemistry, and rules and laws. Eligible for esthetics license transfer to Alabama.