Abbey Williamson
Ocala,FL
Summary
Highly organized individual with a proven ability to effectively manage tasks and responsibilities. Strong work ethic and dedication to success, committed to accomplishing any task at hand. Thrives in collaborative environments and fosters positive relationships with colleagues. Enthusiastic about learning and continuously acquiring new skills and knowledge.
Overview
18
18
years of professional experience
Work History
Staff Assistant III
Marion County Fire Rescue
09.2022 - Current
- Streamlined the billing process for cremation authorizations at District 5 & 24 Medical Examiner's Office
- Managed the billing process for inmate autopsies at District 5 & 24 Medical Examiner's Office
- Managed the billing process for Tissue and Cornea procurement billing for District 5 &24 Medical Examiners Office
- Ordered Office supplies and other items required by MCFR and the Medical Examiners Office
- Handled incoming phone calls professionally, directing callers to appropriate parties or addressing their inquiries directly when possible.
- Ensured accurate and up-to-date phone directory for the department
- Handled sorting, opening and organizing of daily mail
- Provided backup support in retrieving fire reports for citizens, enhancing accessibility and transparency of fire incident data
- Provided backup assistance to the Budget Coordinator
Accounts Payable
Tri County Foot and Ankle The Villages
01.2019 - 09.2022
- Entered and organized bill payments using Quickbooks
- Performed data entry for patient refunds in Quickbooks
- Ensured seamless vendor payment processing through effective check mailing
- Streamlined the process for filing invoices and packing slips
- Performed monthly reconciliation of credit card statement
- Digitized various items and stored them in the company hard drive
- Maintained accurate recordkeeping by scanning and sorting all employee-related documents
Front Desk Team Leader
Tri County Foot and Ankle The Villages
06.2016 - 09.2022
- Managed the Patient Care Coordinator of 6 by enforcing company policies.
- Acquired resumes and conducted interviews with prospective candidates for hiring purposes.
- Facilitated onboarding process for incoming employees
- Effectively oversaw the management of team's time card and approval process for time off
- Collaborated closely with team leaders to ensure cohesive workflow across all departments
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing patient concerns promptly
- Provided backup support for the Patient Care Coordinator position
Billing Associate
Tri County Foot and Ankle
01.2015 - 06.2016
- Received and organized incoming mail, distributing invoices and doctor correspondence to appropriate inboxes, as well as sending out returned mail.
- Processed and rectified posting of paper checks, EFTS, and denials; successfully resubmitted claims for proper payments.
- Handled patient billing inquiries and payments over the phone
- Verified claim accuracy by carefully examining and adjusting modifiers prior to submission for clearing house processing
- Ensured accurate printing and distribution of HCFAs to the correct insurers.
- Maintained regular delivery of patient statements on a weekly basis
- Maintained and followed up patient AR in collections
- Managed the process of submitting and mailing refunds for patients and insurance
- Secured necessary referrals for medical procedures such as MRIs, physical therapy, and surgery.
Patient Care Coordinator
Tri County Foot and Ankle
09.2013 - 01.2015
- Checked in patients, ensured completion of new patient paperwork, scanned insurance cards
- Provided patient checkouts and ensured accurate collection of copays, deductibles, and any outstanding balances based on billing alerts.
- Ensured accurate filing and organization of patient paperwork within the chart system to enhance workflow efficiency.
- Managed high call volume by accurately scheduling appointments and transferring patient calls to appropriate doctors' lines.
- Managed incoming referrals, created patient charts, and scheduled appointments for patients.
- Managed outgoing referrals, ensuring successful fax delivery to referring office and following up to confirm patient's appointment.
- Checked fax inbox, attached documents into patients charts and sent documents to doctors for review.
Front Desk; Insurance Verification
Polliwog Dental
01.2013 - 09.2013
- Operated multi-line phones to respond to inquiries, confirm appointments, and resolve patient concerns.
- Managed and coordinated appointment schedules efficiently
- Maintained a high level of accuracy when inputting information in Open Dental Software
- Ensured smooth patient check-in and check-out processes
- Ensured timely and accurate completion of insurance verifications
- Successfully inputted patient information into Open Dental Software
- Effectively communicated procedural guidelines to patients before appointments
Billing Clerk
Advanced Imaging Centers (HCA)
05.2006 - 01.2013
- Conducted thorough checks on billing data to eliminate any errors and discrepancies.
- Maintained data accuracy while inputting patient information into Medical Manager software
- Performed bookkeeping tasks such as data posting and cost record-keeping for services
- Reviewed and assessed Explanation of Benefits (EOB) records for all patients
- Digitized X-rays into patient files through utilization of PACS software
- Efficiently oversaw the organization and retrieval of medical records from off-site storage
- Effectively addressed and resolved patient billing queries via telephone
Education
general studies -
College of Central Florida
Ocala, FLForest High School
Ocala, FLSkills
- Fast Learner
- Administrative Support
- Customer Service
- Calendar Management
- Document Management
- Data entry proficiency
- Leadership
- Bookkeeping
- QuickBooks
- Accounts payable
- Medical office experience
- Medical billing
Timeline
Staff Assistant III
Marion County Fire Rescue
09.2022 - Current
Accounts Payable
Tri County Foot and Ankle The Villages
01.2019 - 09.2022
Front Desk Team Leader
Tri County Foot and Ankle The Villages
06.2016 - 09.2022
Billing Associate
Tri County Foot and Ankle
01.2015 - 06.2016
Patient Care Coordinator
Tri County Foot and Ankle
09.2013 - 01.2015
Front Desk; Insurance Verification
Polliwog Dental
01.2013 - 09.2013
Billing Clerk
Advanced Imaging Centers (HCA)
05.2006 - 01.2013
general studies -
College of Central Florida
Forest High School
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