Abbey Wrobel
Streetsboro
Summary
Dedicated health care professional with over a decade of customer service experience in retail and healthcare industries. Thrives in fast-paced environments with a strong focus on customer and patient needs. Recognizes the importance of teamwork and building strong relationships to enhance the customer experience. Personable, adaptable, and detail-oriented with a passion for providing excellent service and creating positive interactions.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
University Hospital
01.2022 - Current
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Check patient insurance, demographic, and health history to keep information current.
- Manage high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Perform various administrative tasks by filing, copying and faxing documents.
- Contribute to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Medical Assistant
University Hospital
10.2020 - Current
- Measure vital signs and took medical histories to prepare patients for examinations.
- Relay messages from patients to physicians about concerns condition updates or refill requests to facilitate treatment.
- Schedule appointments
- Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organize charts, documents and supplies to maintain team productivity.
- Administer injections, urine cultures, EKG's, and ear irrigations.
Salon Assistant
Fringe Salon & Spa
06.2023 - 01.2024
- Assisted stylists with various tasks, including shampooing, applying color, toning, root smudging, blowouts and styling.
- Supported the salon with tasks such as sweeping, cleaning stations, washing color bowls, and laundry.
- Assisted in handling of shipments
- Managed pricing and merchandising of products.
Key Holder
Dazzle Boutique
07.2017 - 03.2020
- Responsible for preparing the store for opening and/or closing.
- Asked open-ended questions to learn about customers needs and escorted to merchandise locations.
- Counted and balanced registers
- Monitored inventory levels and placed new orders for merchandise to keep supply well stocked.
Education
1500 Hour Cosmetology Program - Cosmetology Education
Brown Aveda Institute
Strongsville02.2023
Medical Assisting Certification - Medical Assisting
Lakeland Community College
Willoughby, OH08.2020
High School Diploma -
Aurora High School
Aurora, OH05.2018
Skills
- Customer service excellence
- Organizational skills
- Team collaboration
- Interpersonal skills
- Active listening
- Multitasking abilities
- Time management
Timeline
Salon Assistant
Fringe Salon & Spa
06.2023 - 01.2024
Medical Receptionist
University Hospital
01.2022 - Current
Medical Assistant
University Hospital
10.2020 - Current
Key Holder
Dazzle Boutique
07.2017 - 03.2020
1500 Hour Cosmetology Program - Cosmetology Education
Brown Aveda Institute
Medical Assisting Certification - Medical Assisting
Lakeland Community College
High School Diploma -
Aurora High School