Abigail R. Brown
Peoria,USA
Summary
Experienced case management and claims handling professional with a strong foundation in criminal justice and court research. Demonstrates resilience and adaptability in dynamic environments. Proven ability to manage complex cases effectively and deliver results under pressure.
Overview
10
10
years of professional experience
Work History
Senior Ability Specialist for Long Term Disability
The Hartford
Scottsdale, Arizona
01.2019 - Current
- Reviewed financial and medical documents to assess eligibility and support claim decisions.
- Managed case files and handled claims, ensuring compliance with policies and timely resolution.
- Built and maintained strong customer rapport, fostering trust and facilitating effective communication.
- Led team in absence of supervisor, ensuring continuity of operations.
Court Research Specialist
Universal Background Screening
Phoenix, Arizona
06.2016 - 12.2018
- Conducted court research to gather legal information and case details, supporting case preparation and legal strategy.
- Executed data entry tasks to maintain accurate records in databases, ensuring data integrity and accessibility for legal teams.
- Provided customer service to assist clients with inquiries and issues, enhancing client satisfaction and trust in services.
- Utilized phone etiquette to communicate professionally with clients and colleagues.
Education
Bachelor’s Degree - Criminal Justice
Ferris State University
Big Rapids, MI12-2014
Certificate of Completion - Corrections
Lansing Community College
Lansing, MI12-2013
High School Diploma -
Haslett High School
Haslett, MI05-2009
Skills
- Case management
- Claim handling
- Medical document review
- Team leadership
- Customer relationship management
- Court research
- Attention to detail
- Time management
Timeline
Senior Ability Specialist for Long Term Disability
The Hartford
01.2019 - Current
Court Research Specialist
Universal Background Screening
06.2016 - 12.2018
Bachelor’s Degree - Criminal Justice
Ferris State University
Certificate of Completion - Corrections
Lansing Community College
High School Diploma -
Haslett High School