Abbey M. Walker
North Webster,IN
Summary
Self-motivated operations and sales professional brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
6
6
years of professional experience
Work History
Administrator
Transitions Care
02.2022 - Current
- Drive strategic improvements to enhance operational and organizational efficiencies.
- HR functions, including employee reviews, hiring, performance improvement, etc...
- Foster work culture of collaboration and inclusion to increase morale and reduce turnover.
- Align department vision, goals and objectives with company strategy to achieve consistently high results.
- Recruit new members by networking at community events and distributing promotional materials to attendees.
- Interview, supervise and motivate staff members to achieve optimal productivity.
- Oversee business-wide changes to modernize procedures and organization.
Regional Director of Post-Acute Relationships
Saber Healthcare
05.2021 - 02.2022
- Promoted company by providing education about the services we offered.
- Increased program outreach by building strong relationships with healthcare and community organizations.
- Coordinated referral management within a CRM.
- Used medical terminology knowledge to explain procedures, policies and services to patients.
- Maintained current understanding of market trends and competitor activities.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Sr. Hospice Care Consultant
Gentiva/Kindred/Southern Care
09.2020 - 05.2021
- Built relationships with customers and community to promote long term business growth.
- Provided education to potential patients and families about the company's services and care.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Built diverse sales pipeline to exceed quota targets.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Maintained thorough records of prospective client contacts and interactions in CRM.
- Met and exceeded weekly and monthly performance metrics.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
Divisional Senior Living Specialist
Trilogy Health Services
11.2019 - 05.2020
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Provided leadership on how to build diverse sales pipelines to exceed quota targets.
- Educated staff on converting inquiries to referrals by scheduling introductory discovery meetings and calls.
- Maintained thorough records of prospective client contacts and interactions in CRM.
- Met and exceeded weekly and monthly performance metrics.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Hired, trained and monitored performance of sales people to establish sales quotas and manage sales goals.
Regional Hospice Consultant
Premier Hospice
03.2017 - 11.2019
- Opened and started up a new location by promoting the company and providing education about the services we offered.
- Increased program outreach by building strong relationships with healthcare and community organizations.
- Coordinated referral management within a CRM.
- Used medical terminology knowledge to explain procedures, policies and services to patients.
- Maintained current understanding of market trends and competitor activities.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to promote long term business growth.
- Provided education to potential patients and families about the company's services and care.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Built diverse sales pipeline to exceed quota targets.
- Maintained thorough records of prospective client contacts and interactions in CRM.
- Met and exceeded weekly and monthly performance metrics.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
Education
MBA -
University of Phoenix
Tempe, AZ2017
Bachelor of Science - Social Work / Education
Defiance College
Defiance, OH2003
Skills
- Lead Generation
- Sales Presentation
- Team Building
- Strategic Planning
- Employee Training
- Operational Efficiency
- Business Start-up experience
- Interviewing
- Hiring
- CRM knowledge
- Budgeting
Accomplishments
- Completed successful state and deficiency free federal surveys
- Start-up business experience
- Top 10 Sales professionals nationally for hospice in 2018 and 2019
Timeline
Administrator
Transitions Care
02.2022 - Current
Regional Director of Post-Acute Relationships
Saber Healthcare
05.2021 - 02.2022
Sr. Hospice Care Consultant
Gentiva/Kindred/Southern Care
09.2020 - 05.2021
Divisional Senior Living Specialist
Trilogy Health Services
11.2019 - 05.2020
Regional Hospice Consultant
Premier Hospice
03.2017 - 11.2019
MBA -
University of Phoenix
Bachelor of Science - Social Work / Education
Defiance College
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