Abbey R. Hagan

• Confirmed appointments, communicated with 15 - 25 clients, and updated client records daily.
• Corresponded with clients through email or telephone 10 - 15 times daily.
• Kept reception area clean and neat weekly to give visitors positive first impression.
• Improved patient mobility using passive and active therapeutic exercises as needed by the PT / PTA.
• Followed all HIPAA rules and regulations regarding patient confidentiality daily.

Utilizes conflict management skills to assist customers with weekly return transactions.

Trained new employees and informed them of their responsibilities.

Balanced 4 tills and performed closing duties at end of shift daily.

Supervised daily operations to meet performance, quality and service expectations.

Maintained professional demeanor by staying calm when addressing 2 - 3 unhappy or angry customers daily.

Maintained comfortable atmosphere by greeting customers with positive attitude every day.

Managed transactions with 50 - 60 customers using cash registers.

Assisted in stocking shelves and altering incorrect prices on products weekly.

Ceased employment due to store closure.

Monitored activities of 60 guests and identified unsafe practices to prevent accidents.

Maintained order in park sections and kept area free of waste daily.

Practiced First Aid and CPR through training held regularly by head lifeguards.

Served drinks and food to 80 customers while maintaining professionalism, and supporting individual needs every day.

Consistently provided friendly service to promote better customer engagement.

Maintained high standards of customer service in high-volume, fast-paced operations.

Prepped 20 - 30 food items for later use to save staff time during busy hours.