Abigail Martin
Benwood,WV
Summary
Proven leader with a track record of enhancing customer experiences through exceptional service and team collaboration. Expert in sales techniques and retail employee training, boosting revenue and customer satisfaction. Demonstrates a strong work ethic and personable demeanor, excelling in guest engagement and team motivation. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mason Dixon Barbeque
Patrick Fisher
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place restaurant orders, catering orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive customer service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bonar Boutique
Amanda Bonar
01.2021 - 08.2022
- Increased sales revenue and performance by developing and implementing effective sales strategies and training programs for retail staff.
- Collaborated with management on special projects aimed at elevating the retail environment's aesthetics or functionality. Did social media live posts to drive customers to the store.
- Boosted customer satisfaction by implementing new retail strategies and optimizing store layouts.
- Top sales person multiple months in a row.
Moundsville Pharmacy
Tiffany Turner
10.2019 - 12.2021
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Followed all confidentiality rules and regulations.
Education
Bachelor of Arts - Business/Psychology/Social Work
West Liberty University
West Liberty, WV05.2024
High School Diploma -
John Marshall High School
Glen Dale, West Virginia05.2020
Skills
- Team Leadership Qualities
- Strong Work Ethic and Communication Skills
- Personable, Dependable, Organized and Flexible
- Teamwork and Collaboration
- Team Leadership and Motivation
- Exceptional Customer Service
- Guest Engagement
- Sales Techniques
- Retail Employee Training
- Problem Solving and Attention To Detail
Certification
- Student Mental Health and Suicide Prevention
- Naloxone Training
- SBIRT for Health and Behavioral Health Professionals
Timeline
Mason Dixon Barbeque
Patrick Fisher
08.2022 - Current
Bonar Boutique
Amanda Bonar
01.2021 - 08.2022
Moundsville Pharmacy
Tiffany Turner
10.2019 - 12.2021
Bachelor of Arts - Business/Psychology/Social Work
West Liberty University
High School Diploma -
John Marshall High School