Judith McIntyre
Indianapolis,IN
Summary
Innovative Restaurant Manager with more than 11 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Restaurant General Manager
Flynn Restaurant Group
Indianapolis, IN
06.2020 - Current
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and made cash deposits in an in-store drop safe.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Oversaw payroll preparation and administration for staff.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Identified customer needs and delivered relevant product solutions and promotions.
- Met business targets with streamlined operations strategies.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical budget implementations, employee reviews, training and scheduling for new LTO promotions.
- Ensured that customer service standards were met or exceeded at all times.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Monitored inventory levels and placed orders for new stock as needed.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Evaluated current processes within the store environment to identify areas of improvement.
Bookkeeper
McIntyre Jewelry
Anderson, IN
03.2019 - 08.2020
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Handled high-volume invoice processing with minimal supervision.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Generated monthly statements for accounts receivable operations.
- Processed posting and reconciling payments and addressed aged receivables.
- Reconciled ledger to validate payments accounted for and accurately posted.
Shift Lead Manager
Flynn Restaurant Group
Westfield, IN
07.2017 - 05.2018
- Reinforced rules to promote superior employee performance.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
- Addressed any issues or concerns raised by staff during shifts.
- Trained new employees on procedures, policies, and job functions.
- Assisted in the development of short-term goals for each shift.
- Ensured compliance with all safety regulations during shifts.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Provided feedback to team members on their performance levels.
Team Lead
Kroger's Supermarket
Anderson, IN
10.2016 - 07.2017
- Monitored team progress and enforced deadlines.
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training, and development coaching.
- Followed staffing strategies to achieve production goals.
- Organized shopping carts at front entrance to facilitate quick loading of groceries into vehicles.
- Managed customer profiles including updating contact information and preferences.
- Adhered to all safety protocols while handling food items or hazardous materials.
- Checked out customers' orders utilizing scanners, scales and other equipment.
- Inspected incoming grocery deliveries for accuracy and quality assurance.
- Greeted customers, answered questions and provided information about ClickList services.
- Upheld strict deadlines and achieved consistent positive recommendations from customers.
- Replenished supplies such as paper bags and boxes, as needed throughout the shift.
- Maintained a clean and safe work environment by following all safety protocols in accordance with company policies.
- Checked expiration dates on all products before stocking them on shelves or putting them into customer orders.
- Utilized hand held scanners to scan product codes on each item selected for an order.
- Collaborated with other team members to ensure efficient workflow throughout the shift.
- Assisted in training new employees on ClickList processes and procedures.
- Contributed to the overall success of the store by meeting productivity goals set by management.
Shift Lead Manager
Pizza King Indiana
Anderson, IN
10.2012 - 09.2016
- Reinforced rules to promote superior employee performance.
- Adhered to all health and safety guidelines while managing the shift.
- Developed strategies to improve operational efficiency and productivity.
- Collaborated with other departments to ensure timely delivery of products or services to customers.
- Trained new employees on procedures, policies, and job functions.
- Assisted in the development of short-term goals for each shift.
- Ensured compliance with all safety regulations during shifts.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected equipment before use to ensure it was functioning properly.
- Ensured proper stock levels were maintained throughout the shift.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
High School Diploma -
Cowan High School
Muncie, IN05-2010
Some College (No Degree) - Accounting
Pensacola Christian College
Pensacola, FLSome College (No Degree) - Criminal Justice
Kaplan University
Davenport, IASkills
- Food Safety
- Inventory Management
- Health Code Compliance
- Talent Development
- Customer Engagement
- Business Management
- Scheduling Coordination
- POS system knowledge
- Employee Retention
- Cost Control
- Operations Management
Certification
- ServSafe Food Handler Certified
Languages
Spanish
Limited
Timeline
Restaurant General Manager
Flynn Restaurant Group
06.2020 - Current
Bookkeeper
McIntyre Jewelry
03.2019 - 08.2020
Shift Lead Manager
Flynn Restaurant Group
07.2017 - 05.2018
Team Lead
Kroger's Supermarket
10.2016 - 07.2017
Shift Lead Manager
Pizza King Indiana
10.2012 - 09.2016
High School Diploma -
Cowan High School
Some College (No Degree) - Accounting
Pensacola Christian College
Some College (No Degree) - Criminal Justice
Kaplan University