Abbi Scher

• Contacted delinquent customers via telephone and mail to negotiate payment arrangements.
• Arranged debt repayment or established schedules for repayment based on customer's financial situation.
• Accepted and processed customer payments and applied toward account balances.
• Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
• Skip-traced with social media sites, professional sites and search engines to find contact information for borrowers.
• Reviewed accounts to determine payment plan compliance.
• Met demands of busy collections group by performing high volume of daily calls.
• Reviewed customer Chargeback disputes and determined appropriate course of action.

HIGHLIGHTS

• Increased revenue for company by persuading customers to keep accounts that are with in cancellation period.
• Persuaded customers to Accelerate Customer Payments by 75% for Increased Revenue.
• Boosted Chargeback reversal rates by 90% by calling customers and having them contact card issuers and sign reversal forms.

• Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
• Monitored vital signs including blood pressure, temperature and pulse rate.
• Participated in team meetings regarding client progress or concerns raised by family members.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.