Abbi Trinidad
Hockley,TX
Summary
Dynamic professional with proven expertise in problem-solving and team leadership, honed at Elliott Electric Supply and EDP. Excelled in enhancing customer satisfaction and operational efficiency, achieving significant improvements in order fulfillment accuracy. Skilled in telephone communication and adept at resource utilization, consistently meeting or exceeding productivity targets.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Elliott Electric Supply
Houston,TX
10.2021 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Customer Service Representative
EDP
Jersey Village, Tx
01.2020 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Diploma -
Jersey Village HS
Jersey Village, TXSkills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Resource utilization
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Associate
Elliott Electric Supply
10.2021 - Current
Customer Service Representative
EDP
01.2020 - 10.2020
Diploma -
Jersey Village HS