ABBI TRINIDAD
CenterPoint Energy
Houston,TX
5
years of professional experience
Results-driven Bilingual (English/Spanish) Professional with a proven track record in Remote Customer Operations, emergency dispatch, and high-volume sales. Currently a Top 5 performer at CenterPoint Energy, consistently exceeding KPIs in a 100% remote environment. Expert at managing safety-critical situations and complex account management with total independence. Seeking a remote role where I can leverage my virtual communication skills and top-tier performance history.
Work History
Bilingual Remote Customer Representative
1 Year 2 Months- Achieved Top 5 status quarterly by leading team in bill reminder enrollments and digital service adoption.
- Sales & Revenue Generation: Exceed monthly sales targets for HomeServe protection plans through persuasive communication and targeted needs-assessment.
- Remote Performance Excellence: Achieved Top 5 status every quarter by consistently leading the team in bill reminder enrollments and digital service adoption.
- Processed residential and commercial accounts using corporate CRM systems, ensuring data accuracy and customer satisfaction.
Warehouse Associate / Will Call Counter
3 Years 6 Months- Customer relations: Offered bilingual support at Will Call counter, facilitating order pickups and ensuring accurate documentation for high-volume contractor base.
- Operational accuracy: Picked and staged electrical supply orders, emphasizing inventory precision and timely delivery.
- Inventory coordination: Organized stock levels and supported warehouse logistics to streamline daily operations.
Education
High School
Skills
Virtual Operations: 100% proficient in working from a home office
maintaining high productivity and meeting all service level agreements (SLAs).
Digital Communication: Expert in managing high-volume calls and digital account tools while maintaining professional English/Spanish fluency.
Independent Problem Solving: Proven ability to troubleshoot technical issues and resolve complex customer concerns without direct in-person supervision.
Top-Tier Performance: Consistently ranked in the Top 5 agents every quarter for sales and program enrollments in a remote setting.
Timeline
Bilingual Remote Customer Representative
CenterPoint Energy
06.2025 - CurrentRead More
Warehouse Associate / Will Call Counter
Elliott Electric Supply
10.2021 - 04.2025Read More
Windfern High School
High School
Read More