Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Abbie Bennett

Harrison,AR

Summary

Currently seeking a position that challenges the status quo, encourages professional and personal growth, and provides an encouraging environment.

Overview

17
17
years of professional experience

Work History

Customer Service

Lillie Hobbs Mercantile
07.2023 - 06.2024
  • Open the store and restaurant to the company specifications daily.
  • Stocking and cleaning of all public areas and store side.
  • Collaborated with team members to improve overall customer experience.
  • Close the restaurant and store to company specifications daily.
  • Increased repeat business with exceptional customer service and friendly interactions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Prep Cook

Big Daddy's
11.2022 - 04.2023
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.

Cook/Cashier

Anderson's Propane
05.2022 - 11.2022

    As a cook

    • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
    • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
    • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
    • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
    • As a cashier

      • Greeted customers entering store and responded promptly to customer needs.
      • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
      • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
      • Stocked, tagged and displayed merchandise as required.
      • Maintained accurate records of propane transactions, ensuring compliance with regulations.

Server

Nopalito's
08.2021 - 05.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server/Cashier

Ranch House Restaurant
08.2016 - 10.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Contributed to inventory management by monitoring stock levels.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.

Operations Manager and Bookkeeper

CLT Trucking
03.2012 - 05.2018
    • Supervised operations staff and kept employees compliant with company policies and procedures.
    • Developed and maintained relationships with external vendors and suppliers.
    • Maintained compliance with all state and federal regulations, avoiding fines and penalties for the organization.
    • Oversaw team of up to 5 drivers by reviewing performance to promote timely and efficient deliveries and operations.
    • Managed a team of drivers, providing support and guidance to improve performance and productivity.
    • Maintained and processed invoices, deposits, and money logs.
    • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
    • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
    • Established QuickBooks accounting system to reflect accurate financial records.
    • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable state and federal regulations.
    • Completed tax forms in compliance with legal regulations.

Sr. Cargo Claims Assistant

FedEx Freight
04.2015 - 08.2016
    • Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
    • Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
    • Continuously improved personal performance by seeking feedback from peers, supervisors, and clients for self-improvement and growth.
    • Coordinated effectively between multiple departments such as underwriting, finance and legal teams ensuring smooth flow of information throughout the claims process.

Assistant Manager

Dollar General
08.2014 - 04.2015
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Secretary

Matlock and Sons Inc.
04.2014 - 08.2014
    • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
    • Maintained electronic filing systems and categorized documents.
    • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
    • Managed filing system, entered data and completed other clerical tasks in accordance with state and federal guidelines.

Server

Homey Hearth Family Restaurant
02.2013 - 05.2014
    • Set positive tone for entire dining experience as first point of contact for incoming guests.
    • Handled cash transactions accurately, contributing to balanced daily financial reports.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Cultivated warm relationships with regular customers.

Shift Lead

Grice's Grocery and Deli
07.2007 - 02.2013
    • Completed store opening and closing procedures and balanced tills.
    • Trained new employees and delegated daily tasks and responsibilities.
    • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
    • Trained and mentored new employees to maximize team performance.
    • Kept employees operating productively and working on task to meet business and customer needs.
    • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
    • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
    • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

Certificate - Accounting

North Arkansas College
Harrison, Arkansas
07.2014

AAS - Business

North Arkansas College
Harrison, Arkansas
07.2014

Skills

    • Microsoft Office (10 years)
    • Quickbooks (7 years)
    • Accounts Payable
    • Bookkeeping
    • Accounts Receivable
    • Food industry knowledge
      • Proven leadership
      • Strong communication skills
      • Customer service abilities
      • Supervising experience
      • Payroll Processing

Hobbies

Crochet and gardening

Timeline

Customer Service

Lillie Hobbs Mercantile
07.2023 - 06.2024

Prep Cook

Big Daddy's
11.2022 - 04.2023

Cook/Cashier

Anderson's Propane
05.2022 - 11.2022

Server

Nopalito's
08.2021 - 05.2022

Server/Cashier

Ranch House Restaurant
08.2016 - 10.2021

Sr. Cargo Claims Assistant

FedEx Freight
04.2015 - 08.2016

Assistant Manager

Dollar General
08.2014 - 04.2015

Secretary

Matlock and Sons Inc.
04.2014 - 08.2014

Server

Homey Hearth Family Restaurant
02.2013 - 05.2014

Operations Manager and Bookkeeper

CLT Trucking
03.2012 - 05.2018

Shift Lead

Grice's Grocery and Deli
07.2007 - 02.2013

Certificate - Accounting

North Arkansas College

AAS - Business

North Arkansas College
Abbie Bennett