Abbie Bourque
Erath,LA
Summary
Engaging Host and Receptionist with expertise in customer service and communication. Skilled in managing reservations and coordinating team efforts to create welcoming guest experiences. Committed to enhancing guest satisfaction through effective seating organization and ability to thrive in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Host / Waitress
Elcaminos
Abbeville, Louisiana
08.2022 - 08.2026
- Greeted and seated guests in a friendly and timely manner.
- Managed waitlists and provided estimated wait times to guests.
- Assisted in training new hosts on company procedures and policies.
- Maintained cleanliness and organization of the host area at all times.
- Monitored dining room activities to enhance guest experiences.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Took reservations over phone and in person.
- Processed payments from customers using a POS system.
- Balanced cash drawers at the end of each shift.
- Checked identification for guests who appeared under age 21.
- Accepted payments from guests for dine-in and take-out foods.
Receptionist
Vermilion Physical Therapy
Abbeville, LA
11.2025 - 05.2026
- Managed phone calls and scheduled appointments for therapy sessions.
- Greeted patients warmly upon arrival at physical therapy clinic.
- Processed patient paperwork and verified insurance information efficiently.
- Maintained patient records and ensured information accuracy in the system.
- Organized office supplies and maintained cleanliness of reception area.
Education
High School Diploma -
North Vermilion High School
Maurice 05-2026
Skills
- Customer service
- Customer service excellence
- Guest experience enhancement
- Guest seating coordination
- Reservation coordination
- Reservations
- Order management
- Order accuracy
- Appointment scheduling
- Telephone reception
- Record management
- POS software
- Team collaboration
- Table management
- Time management
- Detail-oriented
- Effective communication
- Communication skills
- Adaptable to change
- Positive demeanor
- Order accuracy
- Guest seating coordination
Accomplishments
- Kiwanis Club of Abbeville Scolorship
Timeline
Receptionist
Vermilion Physical Therapy
11.2025 - 05.2026
Host / Waitress
Elcaminos
08.2022 - 08.2026
High School Diploma -
North Vermilion High School