Abbie Cowden
Alexandria,VA
Summary
Warm, detail‑oriented professional with 8 years of experience building strong relationships, solving complex problems, and delivering exceptional service in fast‑paced, people‑centered environments. Known for calm, proactive communication, impeccable organization, and a “start strong, finish strong” work ethic. Adept at managing high‑volume inquiries, navigating sensitive situations with empathy, and creating above‑and‑beyond experiences that leave people feeling known, supported, and valued. Excited to bring a service‑minded, entrepreneurial spirit to the Tuckernuck Customer Experience team.
Overview
8
8
years of professional experience
Work History
Customer‑Focused Educator & Team Lead
The Ensworth School
Nashville, TN
10.2023 - Current
- Served as the primary point of contact for 18 families, delivering responsive, high‑touch communication through email, phone, and in‑person meetings.
- Resolved time‑sensitive issues with empathy, clarity, and efficiency, ensuring families felt supported and informed.
- Managed high‑volume daily communication with parents, colleagues, and support teams; known for quick turnaround and polished, professional tone.
- Anticipated needs and proactively solved problems before they escalated, strengthening trust and satisfaction.
- Coordinated logistics for events, schedules, and student experiences with exceptional attention to detail.
- Led Grade 2 team as Grade Level Coordinator, providing weekly updates, organizing workflows, and supporting team operations.
- Coached middle and high school golf teams, offering individualized guidance and building strong rapport with students and families.
Grade-Level Coordinator & Relationship Manager
Julia Green Elementary
Nashville, TN
07.2020 - 10.2023
- Managed communication for 42 families, ensuring clarity, consistency, and warmth across all channels.
- Handled sensitive conversations with professionalism and care, providing solutions and next steps during high‑pressure situations.
- Collaborated across departments (administration, support teams, specialists) to ensure seamless experiences for families.
- Oversaw yearbook production, coordinating design, deadlines, and vendor communication — mirroring brand‑aligned creative project management.
Client Experience & Communications Lead
Charleston Day School
Charleston, SC
08.2019 - 07.2020
- Delivered concierge‑level support to families in a high‑end independent school community, ensuring every interaction felt warm, personalized, and solution‑oriented.
- Built strong, trust‑based relationships through consistent, thoughtful communication across email, phone, and in‑person conversations.
- Navigated shifting expectations and time‑sensitive needs with professionalism, flexibility, and a customer‑first mindset.
- Maintained a calm, polished presence in a fast‑paced environment requiring multitasking, rapid problem‑solving, and exceptional attention to detail.
Family Relations & Service Coordinator
Station Camp Elementary
Gallatin, TN
07.2018 - 06.2019
- Served as the primary point of contact for families, providing clear, proactive communication and responsive support throughout the school year.
- Adapted quickly to evolving needs, tight timelines, and unexpected challenges while maintaining a positive, solutions‑driven approach.
- Delivered high‑quality service in a dynamic environment, balancing multiple priorities with strong organization and follow‑through.
- Strengthened family trust by listening closely, resolving concerns efficiently, and ensuring every stakeholder felt informed and valued.
Education
Master of Arts - Teaching
Belmont University
Nashville, TN05.2018
BBA - Marketing and Minor in Education
Belmont University
Nashville, TN05.2017
OVC Division I Student-Athlete - Women's Golf
Belmont University
Nashville, TNSkills
- Exceptional written verbal communication
- Relationship‑driven customer support
- Fast, thoughtful problem‑solving
- High-volume inbox task management
- Empathy, positivity, and professionalism
- Logistics coordination & detail tracking
- Cross‑team collaboration
- Calm under pressure; solutions‑oriented
- Strong organization follow‑through
- Quick learner; systems tech savvy
- Style‑conscious with strong aesthetic sense
- Brand ambassador mindset
Timeline
Customer‑Focused Educator & Team Lead
The Ensworth School
10.2023 - Current
Grade-Level Coordinator & Relationship Manager
Julia Green Elementary
07.2020 - 10.2023
Client Experience & Communications Lead
Charleston Day School
08.2019 - 07.2020
Family Relations & Service Coordinator
Station Camp Elementary
07.2018 - 06.2019
Master of Arts - Teaching
Belmont University
BBA - Marketing and Minor in Education
Belmont University
OVC Division I Student-Athlete - Women's Golf
Belmont University