Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Cramer

Mukwonago

Summary

Dynamic banking professional with extensive experience at Citizens Bank, excelling in money handling and customer relationship management. Proven track record of enhancing customer satisfaction through attentive service and effective problem resolution. Skilled in training staff and optimizing operations, fostering a collaborative environment that drives success.

Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.

Overview

5
5
years of professional experience

Work History

Bank Teller

Citizens Bank
08.2023 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Counted and packaged currency and coins.
  • Provided customer records, account statements and copies of checks.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.

General Manager

Jersey Mikes
07.2022 - 07.2023
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked food production levels, meal counts, and supply costs.

Assistant Manager

Jersey Mikes
08.2020 - 06.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Mukwonago High School
Mukwonago, WI
06.2018

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Patience and empathy
  • Listening and comprehension
  • Relationship building
  • Customer relationship management (CRM)
  • Fraud detection
  • Training
  • Schedules
  • Inventory
  • Product ordering

Timeline

Bank Teller

Citizens Bank
08.2023 - Current

General Manager

Jersey Mikes
07.2022 - 07.2023

Assistant Manager

Jersey Mikes
08.2020 - 06.2022

High School Diploma -

Mukwonago High School

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