Abbie Drage
Salt Lake City,UT
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Merchandising Manager
Brown Floral
08.2019 - Current
- Optimized store displays and appearance via strategic merchandising.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Developed strong relationships with suppliers, securing better deals and exclusive products.
- Improved gross margin by carefully selecting high-quality merchandise at competitive prices from reputable suppliers.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Monitored stock levels and product sales to determine purchasing needs.
- Collaborated with marketing department to develop effective advertising materials that showcased featured products attractively.
- Researched new vendors, acquired samples and negotiated merchandise deals.
- Increased sales by developing and implementing successful merchandising strategies.
- Participated in trade shows to identify new products and trends, staying current on market offerings.
- Analyzed trends and conducted research to determine seasonal merchandise direction.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Interacted with customers to obtain feedback and drive satisfaction.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Maintained updated product knowledge to successfully educate and advise customers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Reviewed customer feedback to identify trends and improve product selection.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Generated reports on purchasing activities to support management decisions.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Facilitated resolution of vendor disputes and discrepancies.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Managed Brown Floral's online boutique, creating professional photos and compelling descriptions to encourage sales while keeping offerings current to seasonal promotions.
Display Manager
Brown Floral
08.2019 - Current
- Developed seasonal display plans to highlight key products and trends, driving higher revenue during peak periods.
- Evaluated competitor merchandising strategies and incorporated successful elements into own displays to maintain competitive edge in market space.
- Coordinated window displays for maximum curb appeal, attracting potential customers into the store.
- Enhanced customer experiences by creating eye-catching and strategically placed product displays.
- Streamlined visual merchandising processes, reducing labor costs while maintaining high quality standards.
- Designed custom fixture layouts tailored specifically towards unique store formats, optimizing available retail space.
- Optimized traffic flow through strategic placement of fixtures and merchandise groupings, enhancing shopping experience for patrons.
- Established guidelines for consistent visual presentation across multiple store locations, reinforcing brand identity and messaging.
- Analyzed sales data to identify best-selling items and adjust displays accordingly for optimized sell-through rates.
- Increased customer engagement by designing interactive display areas that encouraged product exploration.
- Managed inventory rotation to ensure optimal product visibility and freshness on the sales floor.
- Continuously updated displays to reflect current promotions and markdowns, ensuring accurate pricing information for customers.
- Conducted regular store walkthroughs with management team to identify opportunities for improvement in presentation and organization.
- Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
- Designed seasonal layout plans for displays to optimize visitor flow and engagement.
- Routinely reworked displays to ensure the aesthetic and ambiance of the shop stayed relevant and uptodate.
- Curated a shop ambiance inviting and inclusive for a diverse community of customers and their varied needs.
- Curated a shop aesthetic that upheld and highlighted the brand and message of Brown Floral
Social Media Manager
Brown Floral
08.2019 - Current
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Applied current editing and photography tools to tell great stories.
- Took compelling photos and video of products to showcase the quality and style Brown Floral has to offer.
Floral Designer
Brown Floral
08.2016 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Maintained cleanliness and organization of shop, enhancing shopping experience for customers.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
- Conducted floral arrangement workshops, sharing expertise and fostering community engagement.
- Increased repeat business with exceptional customer service and personalized floral recommendations.
- Enhanced team skills by sharing techniques and tips, fostering collaborative and skilled work environment.
- Participated in community events, representing shop and expanding local network and potential clientele.
- Maintained detailed records of client consultations, design specifications, order details, and invoicing information for seamless communication across the team.
- Updated social media platforms with photos of recent arrangements, increasing online engagement and inquiries.
- Conducted market research to stay ahead of floral trends, ensuring offerings remained appealing and contemporary.
- Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Mentored junior designers in advanced techniques, fostering a collaborative and supportive team environment.
Assistant Shop Manager
Brown Floral
08.2018 - 01.2021
- Achieved smoother shift transitions with thorough handover meetings between incoming/outgoing managers each day.
- Improved customer satisfaction by addressing and resolving customer concerns promptly and professionally.
- Provided exceptional customer service by actively listening to client needs and offering appropriate solutions.
- Reduced employee turnover rate by creating a supportive workplace culture that recognized individual achievements.
- Trained new employees on company policies, procedures, and sales techniques for consistent team performance.
- Oversaw visual merchandising efforts, ensuring an attractive store layout that drove customer interest in products.
- Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
- Collaborated with the Shop Manager to set sales targets, monitor progress, and develop plans for improvement when necessary.
- Increased sales through effective merchandising strategies and engaging product presentations.
- Enhanced shop floor efficiency by regularly reorganizing displays according to seasonal trends or promotional activities.
- Boosted employee morale by fostering a positive work environment that encouraged open communication and teamwork.
- Managed daily operations for efficient shop functioning, including staff scheduling, inventory management, and cash handling.
- Assisted in the planning and execution of promotional events to increase store traffic and drive sales growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Elementary School Teacher
Canyons School District
08.2012 - 08.2016
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
- Collaborated with colleagues to share resources and strategies, enhancing overall teaching effectiveness.
- Created supportive and inclusive learning environments, fostering positive classroom atmospheres supporting student growth and learning.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
Education
Bachelor of Arts - Elementary Education
Utah State University
Logan, UTSkills
- Teamwork and collaboration
- Interpersonal skills
- Effective communication
- Adaptability and flexibility
- Problem-solving
- Conflict resolution
- Multitasking Abilities
- Active listening
- Customer Experience
- Attentive Customer Care
- Creative Vision
- Design Concepts
- Artistic floral design
- Store planning and display design
- Vendor relationships
- Inventory management and ordering
- Merchandise selection and presentation
Timeline
Merchandising Manager
Brown Floral
08.2019 - Current
Display Manager
Brown Floral
08.2019 - Current
Social Media Manager
Brown Floral
08.2019 - Current
Assistant Shop Manager
Brown Floral
08.2018 - 01.2021
Floral Designer
Brown Floral
08.2016 - Current
Elementary School Teacher
Canyons School District
08.2012 - 08.2016
Bachelor of Arts - Elementary Education
Utah State University