Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abbie Fesmire

Markleville,IN

Summary

Dynamic manager with a proven track record at The Christmas Store, excelling in customer relations and team leadership. Enhanced sales through innovative merchandising and effective inventory management, fostering a loyal customer base. Skilled in training staff and implementing strategic marketing initiatives, resulting in increased store sales and an inviting shopping experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager

The Christmas Store
07.2016 - Current
  • Oversaw daily store operations, ensuring efficient inventory management and customer service excellence.
  • Trained and mentored staff on product knowledge, sales techniques, and customer engagement best practices.
  • Merchandised 35+ product display scenes from selection and floor presentation to pricing, promotion, and strategic sales strategies.
  • Developed and Enhanced in-store merchandising displays to attract customers and maximize product exposure.
  • Managed inventory from receiving and organized storing to reordering and replenishment to support a streamlined and accurate product sales flow.
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Created a welcoming environment where customers could find unique products and have memorable experiences.

Business Manager

CSI
01.2012 - 01.2020
  • Coordinated office operations to enhance workflow efficiency and productivity.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw and Executed Accounting Transactions: A/R, A/P, Taxes, and Banking.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Completed bi-weekly payroll for 13 employees.
  • Resolved Customer complaints

Education

Associate of Science - Business Administration

Indiana Business College
Anderson, IN

Skills

  • Customer relationship management
  • Team leadership
  • Inventory management
  • Sales techniques
  • Operations management

Certification

Professional Coach Training

  • Essential (44 hrs)
  • Associate (65 hrs)
  • Professional (21 hrs)

Timeline

Manager

The Christmas Store
07.2016 - Current

Business Manager

CSI
01.2012 - 01.2020

Associate of Science - Business Administration

Indiana Business College

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