Abbie Frlich
Akron,OH
Summary
Dependable employee with multiple years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
11
11
years of post-secondary education
20
20
years of professional experience
Work History
Property Manager
Dan Marchetta Construction Co.
Fairlawn , OH
06.2018 - 01.2021
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Maintained sufficient number of units market-ready at all times.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Server
Mama Guzzardi's Italian Restaurant
Canton, OH
02.2019 - 05.2020
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted and maintained relationships with regular customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Server
On Tap Bar & Grill
Medina, OH
03.2017 - 11.2019
- Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientele.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Received over 50 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Program Specialist/Teacher
KinderCare Learning Centers
Fairlawn, OH
06.2003 - 12.2016
- Oversaw administrative functions including registration of students, payroll, employee schedule, and financial reimbursement of expenditures.
- Organized and managed program development from conception through successful execution.
- Coordinated continued and constant communication among management,employees, students, and parents to foster healthy relationships, lifelong connections, and most importantly, trust. .
- Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Developed and implemented lesson plans that addressed general students as well as those with individualized plans as part of integrated classroom.
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest of Children's Literature as avenue of study.
- Completed and filed daily paperwork for classroom activities, including meal count sheets and attendance logs.
- Developed fundraisers and completed grant documentation to raise money for our specific center.
Education
High School Diploma -
Copley High School
Copley, OH 08.1995 - 06.1999
Bachelor of Arts - Early Childhood Education
University of Akron
Akron, OH 08.1999 - 01.2004
Associate of Arts - Child Development
Brown Mackie College - Akron
Akron, OH 08.2005 - 12.2007
Skills
Customer service-focused
Guest relations management
Daily specials memorization
Order accuracy
Sales expertise
Point of sale knowledge
Punctuality
SMILE SMILE SMILE Very friendly and personable
Task oriented
Unstoppable Work Ethic
Empathetic to the needs of others
Timeline
Server
Mama Guzzardi's Italian Restaurant
02.2019 - 05.2020
Property Manager
Dan Marchetta Construction Co.
06.2018 - 01.2021
Server
On Tap Bar & Grill
03.2017 - 11.2019
Associate of Arts - Child Development
Brown Mackie College - Akron
08.2005 - 12.2007
Program Specialist/Teacher
KinderCare Learning Centers
06.2003 - 12.2016
Bachelor of Arts - Early Childhood Education
University of Akron
08.1999 - 01.2004
High School Diploma -
Copley High School
08.1995 - 06.1999