Abbie Hall
Richmond,VA
Summary
Dynamic operational management professional with a strong background in customer interaction gained at &pizza and prestigious hospitality venues. Demonstrated success in shift management, inventory control, and staff training, resulting in notable improvements in operational efficiency. Highly skilled in Microsoft Office and POS systems such as TOAST and LAVU, with a proven ability to foster team development while achieving high levels of customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
&pizza
Richmond, VA
07.2023 - Current
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Ensured compliance with all safety regulations throughout the store premises.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making (i.e., making adjustments to hit labor targets with sales fluctuations).
- Delegated work to staff, setting priorities and goals.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Weekly inventory to analyze our COGs, and send updates to corporate about our weekly performance and P&Ls.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Upheld knowledge of allergen information regarding menu items, and overall knowledge of our cuisine down to product names and sourcing.
- Utilized Disciplinary Action Forms when an employee is out of line with the company's standards and values. Elevated to HR, or termination when necessary.
- Supervised cash handling processes to ensure accuracy of transactions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Server
Pizza and Beer of Richmond
Richmond, VA
05.2023 - 07.2023
- Informed customers of daily specials, signature menu items, and promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced and abided by local ABC laws.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server/Bartender
Hatch Local Foodhall
Richmond, VA
02.2023 - 04.2023
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained knowledge of bar and menu options to prepare drinks, and make recommendations.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Processed payments accurately and efficiently with POS system.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Effectively multitasked within fast-paced environment.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Opening and closing duties.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
Server
Tazza Kitchen
Richmond, VA
12.2022 - 02.2023
Market Manager
Saison Restaurant and Market
Richmond, VA
03.2022 - 12.2022
- Interact with guests, and make them feel welcome.
- Handle and anticipate guests' needs.
- Problem-solving issues to create a great customer and employee experience.
- Inventory and ordering of market merchandise and supplies.
- Scheduling.
- Stocked and priced items.
- Basic knowledge of beer and wine.
- Change kegs as needed.
- Organize shelves and stock appropriately.
- Accurately take guest orders, and deliver them promptly.
- Explain the daily specials or menu items.
- Make alcoholic and coffee beverages (cocktails, lattes, espresso).
- Ensure a positive guest experience.
- Ring up guests, and process the transaction.
- General cash drawer handling.
- Created weekly schedule to verify coverage during peak business hours.
- Cultivated strong professional relationships with suppliers and key clients.
- Led window changes and store visual changes to attract and motivate customers to buy products.
- Enforced ABC laws.
- Ordered and controlled flow of inventory to keep store's most in-demand items in stock.
- Regular cleaning and maintenance of the space.
Shift Leader
&pizza
Richmond, VA
01.2021 - 08.2022
Education
English - English Literature
Lynchburg College
Lynchburg, VA10.2017
High School Diploma -
Hermitage Highschool
Richmond, VA06-2016
Skills
- Customer Interaction Skills
- Food Industry Background
- Shift Management Expertise
- Operational management experience
- Hiring and training
- Inventory control
- Shift scheduling
- Experienced with TOAST POS Software
- Knowledgeable in LAVU and Micros Systems
- Copywriting
- Administrative Experience
- Proficient in Microsoft Office
Certification
ServSafe Food Protection Manager, 03/06/2024- 03/06/2029
Timeline
Assistant Store Manager
&pizza
07.2023 - Current
Server
Pizza and Beer of Richmond
05.2023 - 07.2023
Server/Bartender
Hatch Local Foodhall
02.2023 - 04.2023
Server
Tazza Kitchen
12.2022 - 02.2023
Market Manager
Saison Restaurant and Market
03.2022 - 12.2022
Shift Leader
&pizza
01.2021 - 08.2022
English - English Literature
Lynchburg College
High School Diploma -
Hermitage Highschool
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