Abbie Kirkling
Greensburg,PA
Summary
Dynamic CHC Service Coordinator with proven expertise in developing individualized service plans, identifying service providers, and maintaining client engagement in PA Social Services Programs.. Skilled in crisis management and accurate recordkeeping, I successfully coordinated timely service delivery, resulting in high participant satisfaction and improved outcomes. Committed to client advocacy and effective communication.
Overview
9
9
years of professional experience
Work History
CHC Service Coordinator
PA Health Management
10.2024 - Current
- Maintain caseload to 50 participants, providing minimum of bi-annual in person visit, annual assessment, and quarterly phone calls.
- Assess participants to identify needs, and coordinate service providers to provide services for needs identified, ensuring timely delivery of all authorized supportive services.
- Inform clients of process for and projective timelines service planning and delivery.
- Facilitate communication between clients and service providers to enhance service effectiveness.
- Documented client interactions, service outcomes, maintaining accurate and up-to-date records.
- On-board and train new staff on service coordination protocols, participant interview, assessment, and documentation process.
- Enhance participant engagement through proactive outreach and follow-up communications.
- Maintained confidentiality and compliance with regulations in all client interactions and documentation.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
OLTL Service Coordinator
All Abilities
10.2016 - 10.2024
- Evaluate program participants to identify needs.
- Identify, locate, and coordinate services, delivery and set up of medical equipments, medical supplies, and service programs.
- Develop service plans and authorize state services according to participant need, authorize and coordinate community agencies to meet the needs of the participants.
- Provide training and assistance to participants regarding timelines for service delivery, transportation, and independently leading services.
- Conduct monitoring visits and phone calls with participants according to waiver/program annually, bi-annually, quarterly, and as needed.
- Complete budgets, budget revisions, and service notes in HCSIS.
- -Maintain participant files with up-to-date, accurate information as required by state regulations.
Education
Associate of Science - Early Childhood Education
Westmoreland County Community College
Youngwood, PA05-2016
Skills
- Communication
- Accurate and timely recordkeeping
- Team leadership
- Individualized service plans
- Service monitoring and evaluation
- Proficiency in office programs
- Detail orientation
- Community resource expertise
- Time management
- Professionalism
- Crisis management
- Client advocacy
Timeline
CHC Service Coordinator
PA Health Management
10.2024 - Current
OLTL Service Coordinator
All Abilities
10.2016 - 10.2024
Associate of Science - Early Childhood Education
Westmoreland County Community College