Abbie Laine
Rosburg
Summary
Reliable, self-motivated and upbeat retail associate successful at promoting customer connection and satisfaction with diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic focused on kindness and helpfulness.
Overview
11
11
years of professional experience
Work History
Historical Archivist
Appelo Archives
01.2005 - 04.2007
- Researched and recorded origins, provenance, and historical significance of archival materials.
- Developed classification systems to facilitate public access to archived materials.
- Directed three employees engaged in cataloging, designing exhibits and recording artifacts.
- Facilitated and documented interviews with multiple local residents.
Retail Associate
Deals Only
02.1998 - 01.2005
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed strong rapport with customers and created positive impression of business.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Restaurant Team Member
Dutch Cup
02.1996 - 01.1998
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Construction Assistant
Givens Construction
05.1996 - 01.1997
- Studied plans for each job to gain understanding of materials, tools and work required.
- Gathered and disposed of worksite debris to remove safety hazards.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Utilized construction tools and machinery to effectively complete job site projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
Education
Post Graduate Degree - Religious Studies
Tauernhof Bible School
Schladming, Austria06-1999
Associate of Applied Science - Business Technology
Clatsop Community College
Astoria, OR06-1998
Post-Degree Certificate - Religious Studies
Capernwray Bible School
Carnforth, England03-1999
Skills
- Interpersonal skills
- Sales proficiency
- Customer connection and engagement
- Positive and engaging demeanor
- Proactivity
- Verbal and written communication
- Product merchandising
- Self-directed learning
- Organization
Timeline
Historical Archivist
Appelo Archives
01.2005 - 04.2007
Retail Associate
Deals Only
02.1998 - 01.2005
Construction Assistant
Givens Construction
05.1996 - 01.1997
Restaurant Team Member
Dutch Cup
02.1996 - 01.1998
Post Graduate Degree - Religious Studies
Tauernhof Bible School
Associate of Applied Science - Business Technology
Clatsop Community College
Post-Degree Certificate - Religious Studies
Capernwray Bible School