Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Abbie Lyell

Ecorse,MI

Summary

Dynamic professional with extensive experience at Herbology Cannabis Co., excelling in customer education and product knowledge. Proven ability to build rapport and enhance customer experiences, leading to increased repeat business. Skilled in regulatory compliance and inventory management, demonstrating patience and empathy in supporting medical patients.

Overview

19
19
years of professional experience

Work History

Budtender

Herbology Cannabis Co.
05.2025 - Current
  • Assisted customers with product selection and recommendations based on individual preferences.
  • Educated patrons on cannabis products, effects, and safe usage practices.
  • Maintained cleanliness and organization of dispensary displays and storage areas.
  • Processed transactions accurately using point-of-sale systems and cash handling procedures.
  • Monitored inventory levels, restocked shelves, and reported discrepancies to management.
  • Collaborated with team members to enhance customer service experiences during peak hours.
  • Adhered to safety regulations and compliance standards in cannabis distribution processes.
  • Engaged in ongoing training sessions to increase product knowledge and sales techniques.
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Restocked supplies and arranged displays.
  • Weighed, prepared and packaged different types of products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Managed high volume of cash with 100% accuracy rate.
  • Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
  • Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.

Delivery Driver

DoorDash
11.2024 - 05.2025
  • Delivered packages efficiently, ensuring prompt service to customers.
  • Navigated routes using GPS, optimizing delivery times and reducing delays.
  • Conducted vehicle inspections, maintaining safety standards and operational readiness.
  • Communicated with dispatch to confirm delivery schedules and address issues promptly.

General Manager

McDonald's
02.2015 - 11.2024
  • Oversaw daily operations to ensure efficiency and productivity across all departments.
  • Implemented standard operating procedures to streamline workflows and enhance team performance.
  • Coordinated staff schedules to optimize resource allocation and meet operational demands.
  • Monitored inventory levels to maintain stock availability and prevent shortages.
  • Facilitated training sessions for new employees, promoting adherence to company protocols.
  • Analyzed customer feedback to identify areas for service improvement and implement changes.
  • Managed vendor relationships to secure favorable terms and ensure timely deliveries.
  • Conducted regular performance reviews to foster employee development and enhance morale.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.

Wait Staff Member

Ramseys Coney Island
11.2006 - 02.2015
  • Delivered exceptional customer service, ensuring positive dining experiences for guests.
  • Coordinated food and beverage orders with kitchen staff, maintaining efficient service flow.
  • Trained new team members on service protocols and menu knowledge to enhance performance.
  • Managed table assignments and rotations, optimizing seating arrangements for maximum efficiency.

Education

High School Diploma -

Asher High School
Southgate, MI

Skills

  • Supporting medical patients
  • Product merchandising
  • Patience and empathy
  • Customer education
  • Product knowledge expertise
  • Restocking inventory
  • Discussing cannabis
  • Cleanliness and hygiene
  • Sales proficiency
  • Counting money
  • Regulatory compliance
  • Building rapport
  • Loss prevention

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 30 staff members.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Responded to over 1000 customer inquiries each day.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Trained and mentored 30 employees.
  • Completed manager training program.

Timeline

Budtender

Herbology Cannabis Co.
05.2025 - Current

Delivery Driver

DoorDash
11.2024 - 05.2025

General Manager

McDonald's
02.2015 - 11.2024

Wait Staff Member

Ramseys Coney Island
11.2006 - 02.2015

High School Diploma -

Asher High School

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Abbie Lyell