Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abbie Markos

Summary

Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Tax Professional

H&r Block
11.2024 - Current
  • Prepared individual and business tax returns ensuring compliance with federal and state regulations.
  • Delivered exceptional client service through effective communication and problem-solving strategies.
  • Conducted thorough research on tax legislation to provide accurate advice to clients.
  • Reviewed and analyzed financial documents for consistency and accuracy in tax reporting.
  • Trained new team members on tax software systems and best practices for client interactions.
  • Collaborated with clients to gather necessary documentation, enhancing client satisfaction and trust.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Maintained up-to-date knowledge of evolving tax legislation, proactively informing clients about relevant changes impacting their financial situation.

Restaurant Hostess

Firekeepers Casino And Hotel
12.2023 - 09.2024
  • Helped restaurant team by serving food, refilling beverages, and bussing tables between customers.
  • Closed out daily cash register, counted totals and independently resolved discrepancies.
  • Trained new team members in establishment policies, menu items and strategies to successfully perform every task.
  • Greeted and seated guests to promote customer satisfaction and reduce wait times.
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing table turnover and minimizing wait times.
  • Trained new hostesses on procedures, fostering teamwork and efficiency.
  • Handled guest inquiries and complaints professionally, maintaining high satisfaction levels.
  • Monitored dining area for cleanliness and readiness, supporting operational flow.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Assistant Manager

Spirit Halloween Super Store
08.2023 - 11.2023
  • Contributed to marketing campaigns and promotional updates on social media platforms.
  • Implemented incentive programs and process improvements to bolster underperforming areas.
  • Liaised between different departments to ensure cohesive business operations.
  • Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
  • Conducted regular cleaning tasks to ensure a hygienic work environment.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Resolved customer complaints with a calm and professional demeanor.
  • Adapted quickly to new technology or changes in payment processing systems.
  • Conducted detailed market research to stay informed on industry trends affecting risk levels.
  • Collaborated with both manager and employees to handle questions and resolve work-related issues.
  • Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations and standards.
  • Supervised daily operations to ensure efficient workflow and adherence to company policies.
  • Trained and mentored new staff members on store procedures and customer service standards.

Sales Manager

Metro By T-Mobile
08.2023 - 10.2023
  • Oversaw daily operations of the sales floor, ensuring a high standard of service at all times.
  • Led sales team to exceed monthly targets through effective coaching and performance management.
  • Developed and implemented training programs, enhancing team product knowledge and customer engagement skills.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Sales Manager

Innovative Client Connections
04.2023 - 08.2023
  • Analyzed sales data to identify performance gaps and areas for improvement.
  • Mentored sales team in document management, CRM software and contract negotiation.
  • Restored satisfaction by quickly resolving customer complaints with acknowledgment and tactful communication.
  • Led a team of sales associates, providing training and motivation to achieve departmental goals.
  • Traveled to various locations to deliver training sessions to offsite or remote personnel.
  • Compiled comprehensive and accurate documentation for use in training sessions.
  • Led workshops on leadership development and team-building techniques.
  • Fostered a collaborative team environment, encouraging open communication and knowledge sharing among staff.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Construction Worker

Goldenway Construction
12.2022 - 04.2023
  • Followed safety protocols to minimize risks on construction sites, including wearing protective gear.
  • Maintained equipment for optimal use, replacing when necessary to meet team needs.
  • Worked closely with project leadership to maintain timeliness and minimize errors.
  • Loaded and unloaded materials and supplies from trucks to support building projects.
  • Shaped and smoothed marble and stone for installation.
  • Assisted in building frameworks, including laying out, measuring, cutting, and assembling materials.
  • Applied paint, decorative finishes and sealants to walls and surfaces for increased longevity.

Education

Associates - General Studies, Psychology

Kellogg Community College
Battle Creek, MI
06-2016

High School Diploma -

Pennfield Highschool
Battle Creek, MI
01.2015

Skills

  • Quicker learner
  • Exceptional communication skills
  • Sales knowledge
  • Reliable
  • Trustworthy
  • Considerate
  • Conflict Resolution
  • Guest Relations Management
  • Scheduling
  • Customer Service
  • Tax compliance expertise

Certification

  • CDL class b License

Timeline

Tax Professional

H&r Block
11.2024 - Current

Restaurant Hostess

Firekeepers Casino And Hotel
12.2023 - 09.2024

Assistant Manager

Spirit Halloween Super Store
08.2023 - 11.2023

Sales Manager

Metro By T-Mobile
08.2023 - 10.2023

Sales Manager

Innovative Client Connections
04.2023 - 08.2023

Construction Worker

Goldenway Construction
12.2022 - 04.2023

Associates - General Studies, Psychology

Kellogg Community College

High School Diploma -

Pennfield Highschool

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