Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Abbie Nelson

New Richmond

Summary

Detail-oriented professional with over three years of healthcare experience, with 8+ months of healthcare office experience, specializing in scheduling, document management, and customer service. Skilled at handling confidential information, coordinating daily operations, and supporting team efficiency. Seeking an Administrative Assistant role to leverage strong organizational and communication skills in a professional office setting.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead RCA/CNA

Our House Senior Living
01.2025 - Current
  • Contact providers & pharmacies
  • Monitor staff with digital documentation
  • Communicate with employees, executive directors, and upper management
  • Communicate with families
  • Onboarding new staff
  • Follow HIPAA laws & protocols
  • Audit employee & resident files
  • Audit digital charting, medication management, and employee training
  • Marketing

RCA/CNA

Our House Senior Living
09.2022 - Current
  • Assist residents with activities of daily living
  • Document information in resident charts
  • Communicate updates
  • Follow HIPAA laws & protocols
  • Observe the overall health of the residents
  • Collected specimens from residents for laboratory purposes
  • Report any incidents to designated people
  • Pass medications & take weekly vital signs

CNA

Christian Community Homes & Services
06.2023 - 01.2024
  • Assist residents with activities of daily living
  • Document information in patient charts
  • Report any incidents to the nurse on duty
  • Observed the overall health of the patients

Customer Service/Cashier

Farm & Home
08.2020 - 09.2022
  • Assisting customers with their purchases
  • Communicating effectively with the chain of command
  • Performed cashier duties, including handling money
  • Performed customer service duties, including answering phones

Education

Associate Degree - Marketing

Chippewa Valley Technical College
River Falls, WI
08-2027

High School Diploma - undefined

New Richmond High School
05.2022

Skills

  • Microsoft (Outlook, Excel, Word)
  • Google (Drive, Slides, Docs, Sheets)
  • Customer service
  • Typing
  • Communication
  • Documentation
  • HIPAA compliance
  • Leadership
  • Attention to detail
  • Filing
  • Time management
  • Patient care
  • Compassion and empathy

Accomplishments

  • Business Associates certificate - CVTC
  • Leadership Development certificate - CVTC
  • Supervisory Management certificate - CVTC

Certification

  • Wisconsin Nursing Assistant License
  • CBRF Medication Administration
  • First Aid & Choking Safety
  • Fire Safety

Timeline

Lead RCA/CNA

Our House Senior Living
01.2025 - Current

CNA

Christian Community Homes & Services
06.2023 - 01.2024

RCA/CNA

Our House Senior Living
09.2022 - Current

Customer Service/Cashier

Farm & Home
08.2020 - 09.2022

High School Diploma - undefined

New Richmond High School

Associate Degree - Marketing

Chippewa Valley Technical College

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