Abbie Rocconi

Martinez,CA

Summary

Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over twenty years of related experience.

Overview

years of professional experience

Work History

Unit Secretary

John Muir Medical Center

07.2004 - Current

Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
Maintained rapport with physicians, nurse,s and other healthcare personnel.
Organized paperwork such as charts and reports for office and patient needs.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed incoming calls and directed to appropriate department.
Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Evaluated and implemented changes to unit procedures based on feedback from staff, improving efficiency without compromising patient care quality.
Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
Maintained patient confidentiality in line with HIPAA regulations.
Maintained current and accurate medical records for patients.
Provided information for patient admissions and discharges to foster timely processing.
Enhanced office productivity by handling high volume of callers per day.
Executed administrative duties to facilitate unit tasks and meet team goals.

Brand Ambassador Liz Claiborne

Macys Department Store

01.1997 - 03.1998

Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Educated consumers about product benefits, leading to increased interest and sales conversions.
Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Engaged, educated, and befriended customers to deliver amazing shopping experience.
Showed understanding of customer's personal style and preferences when offering product advice.
Maintained clean, organized and professional work environment.
Greeted customers warmly and pleasantly answered inquiries.
Worked with team to achieve sales goals for products.
Provided exceptional customer service to drive satisfaction.
Organized and stocked merchandise to keep necessary levels for sales demand.

Education

Associate of Arts - Nursing

Los Medanos College

Pittsburg, CA

05.2023

Skills

Document Management
Patient Data Confidentiality
Incoming Call Reception
Medical Office Administration
Nursing Station Operations
Incoming Call Management
Patient Chart Maintenance
Medication Stock Orders
Lab Test Documentation
Patient Database Updates
Training and Coaching
Customer Service
Clinical Support

Inpatient Care
Patient Records Maintenance
Medical Transcription
Outpatient Care
Conflict Resolution Techniques
Problem Solving Aptitude
Excellent Communication
Healthcare Industry Knowledge
Strong Organization
Detail-Oriented Approach
Adaptability and Flexibility
Medical Terminology

Accomplishments

The cell transplant pioneer award. Awarded to me by Professor Camilllo Ricordi M.D, of the Diabetes Research Institute, University of Miami Florida. The award is in recognition of my courage and contribution to move science towards a cure.

Young Author's award, given in my youth for my short story.

Affiliations

Weight training
hiking
running
traveling

Timeline