Abbie Steffy

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Managed the demands of five specialty services ensuring records were obtained for each visit and that clients were appropriately scheduled.
• Knowledge of medical terminology.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.

• Develop strong customer relationships with a reputation for product knowledge and satisfaction.
• Answer customers questions and provide information on products and policies.
• Hire new employees and train new employees in the procedures and values of the company.
• Oversee inventory and maintain an accurate supply of products.
• Managed and motivated employees to be productive and engaged in work

Ensure that the workspace is in compliance with health and NYS regulations.

• Create a weekly schedule to ensure enough staff are present throughout the day and tasks are fulfilled each day.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
• Resolved customer problems and complaints.