Abbie Wayt
Retail Manager
Indianapolis,IN
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
29
29
years of professional experience
Work History
Store Director
J Crew Factory
Nashville, TN
07.2018 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help store evolve and grow.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Utilized information technology to record sales figures, for data analysis and forward planning.
Merchandise Team Manager
Macy's
Hermitage, PA
09.2011 - 04.2016
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Oversaw inventory counts each year to maintain stock records and account for shrinkage.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Submitted reports to senior management to aid in business decision-making and planning.
Sales Manager
Verizon Wireless
Hermitage, PA
06.2005 - 06.2011
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new associates in successful sales and performance strategies.
- Reviewed and analyzed operational records and reports to project sales and determine profitability.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Coached sales team both collectively and individually to help each employee achieve monthly goals.
- Developed monthly team action plans and monitored progress.
- Coordinated office operations and kept store in compliance with company standards.
- Identified and hired exceptional candidates to fill key sales roles and strengthen revenue development.
Store Manager
American Eagle Outfitters, Inc
Hermitage, PA
08.2003 - 06.2006
- Coached sales associates on product knowledge by using wide variety of training tools.
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Express
Pittsburgh, PA
04.1994 - 03.2001
- Coached sales associates on product knowledge by using wide variety of training tools.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Completed point of sale opening and closing procedures.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help store evolve and grow.
Education
High School Diploma -
Warren Western Reserve High School
Warren, OH05.1988
Some College (No Degree) - Education
Cincinnati Christian University
Cincinnati, OHSkills
- Mathematical Calculation and Reasoning
- Focus and Follow-Through
- Staff Scheduling
- Problem Anticipation and Resolution
- Performance Assessment
- Employee Motivation
- Customer Relations
Timeline
Store Director
J Crew Factory
07.2018 - Current
Merchandise Team Manager
Macy's
09.2011 - 04.2016
Sales Manager
Verizon Wireless
06.2005 - 06.2011
Store Manager
American Eagle Outfitters, Inc
08.2003 - 06.2006
Store Manager
Express
04.1994 - 03.2001
High School Diploma -
Warren Western Reserve High School
Some College (No Degree) - Education
Cincinnati Christian University