Abbiegail Ayers

Work History

Clinic Administrator

Family Care Center

10.2023 - Current

Manages and develops staff: providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance.
Collaborates with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire customer experience.
Works with the Clinical Director to implement best practices and operational workflows at the clinic level. Participates in clinic-level monthly operating reports with Clinic Director to measure clinic performance and set strategic goals.
Oversees the delegation and execution of administrative, location-specific tasks including but not limited to maintenance and facility repairs, equipment and supplies purchasing, escalation of IT issues, facilitation of emergency preparedness exercises, and distribution of clinic phone rosters. Periodically audits clinic(s) in accordance with established operational and safety standards (e.g., expired supplies, annual fire inspection, medication management, equipment calibration).
Manages provider scheduling, training scheduling, and administrative responsibilities for all clinical support employees. Plans and coordinates work assignments and schedules of all clinic support staff; approves staff timekeeping according to policy.
Manages and coordinates operations and activities of the clinic front desk staff to achieve customer satisfaction, quality service, and compliance with established procedures/policies.
Maintains customer satisfaction survey and NPS targets, as defined by the management team. Resolves and communicates physician and customer inquiries, incidents, and complaints.
Functions as the HR liaison and performs HR/Payroll related duties as assigned for clinics in cooperation with Human Resources department assigned partner.

Associate Clinical Director

SIERRA TUCSON, LLC

02.2022 - 10.2023

Operationalized Care Manager department by defining department's objectives, developed workflow to meet objectives, designed EHR Continuing Care note and corresponding Discharge Plan to meet requirements of Joint Commission. Provided training to medical and clinical departments and implemented quality assurance audits to measure quality of care and department efficiency; outcomes showed 28% increase in door-door transfers, 32% reduction in unfunded days for 2022 and significant increase in staff competency.
Establish and maintain strong relationships with support staff, physicians, clinicians and community stakeholders.
Direct day-to-day administrative and operational functions for 140-bed facility, providing guidance and leadership to employees across multiple departments.
Hire and train staff, providing direct supervision, ongoing staff development and continuing education.
Demonstrate strong organizational, time management and project management skills.
Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.

Clinical Program Director

COPE COMMUNITY SERVICES, INC

10.2015 - 11.2021

Directed day-to-day administrative and operational functions for high paced non-profit community behavioral health/integrated health outpatient clinic servicing approximately 2,500 predominantly SMI/Medicaid individuals. Responsible for operational and fiscal sustainability and growth of clinic.
Provided ongoing supervision, oversight and support to multi-disciplinary team of approximately 60-70 PCPs, FNPs, PNPs, Psychiatrists, Therapists, MAs, Behavioral Health Technicians, Team Leads and support staff.
Worked closely with Executive Management analyzing data to identify current trends and/or forecast future trends in Arizona's healthcare system to be strategic in delivery of services.
Successfully implemented PCP services in behavioral health clinic, creating a true integrated healthcare model.
Redesigned workflow processes addressing patient access and budgetary needs, resulting in improved patient outcomes and reduction of staffing costs system-wide.
Responsible for interviewing, hiring, training, evaluating and terminations for site personnel.

Team Lead

COPE COMMUNITY SERVICES, INC

10.2012 - 10.2015

Ensured adherence to all state T-36 requirements. Worked closely with courts, hospitals and staff to create individualized T-36 Care Plans.
Supervised, trained and mentored team members to promote productivity and commitment to integrity in delivery of services.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Case Manager

COPE COMMUNITY SERVICES, INC

06.2012 - 10.2012

Identified care needs of individual patients and coordinated responses based on best practice, physician advice and insurance limitations.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Developed and implemented comprehensive case management plans to address client needs and goals.
Monitored clients' progress and tracked client services to provide crisis interventions.

Summary

Overview

Work History

Clinic Administrator

Associate Clinical Director

Clinical Program Director

Team Lead

Case Manager

Education

Bachelor of Arts - Psychology

Skills

Timeline

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