Abbigail Ferguson
Kennewick
Summary
Dynamic professional with a proven track record in customer service and project management, demonstrated during my tenure at WSU-Aramark. Excelled in fast-paced environments, ensuring high-quality service and operational efficiency. Skilled in environmental impact assessment and critical thinking, I consistently exceeded employer expectations by leveraging my ability to lead and multitask effectively. Focused professional with experience preparing food orders. Pleasant when greeting all customers and accurately managing cash register. Expert at counting cash quickly at end of shift to balance register.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Concession Stand Worker
WSU-Aramark
Pullman
08.2024 - Current
- Served alcoholic beverages responsibly following state laws.
- Made and served coffee, tea and fountain drinks.
- Prepared and promptly served food, beverages and desserts to customers.
- Prepared food items such as popcorn, nachos, hotdogs according to recipes.
- Tailored orders to address customer allergies and gluten concerns.
- Greeted customers and provided excellent customer service.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Performed opening and closing duties as assigned by management.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Demonstrated ability to work well under pressure in a fast-paced environment.
Camp Counselor Volunteer
Holy Spirit Church
Kennewick
07.2020 - Current
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
- Assisted with maintenance of the campsite, including setting up tents, cleaning cabins, building fires.
- Supervised campers during meals and other activities to ensure safety of all participants.
- Managed daily operations of recreational facilities.
- Supervised and coordinated work activities of personnel.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Soccer Player
Three Rivers Soccer Association, ASE, UIdaho CLub
Kennewick
03.2014 - Current
- Adhered strictly to rules and regulations of activities department and district.
- Reacted to complex game situations quickly and effectively.
- Represented team at professional sporting activities, in media interviews and in support of charitable causes.
- Communicated with teammates on the field to coordinate plays and strategies.
- Made accurate long passes to set up scoring opportunities for teammates.
- Practiced sport with team by performing skill drills, playing mock matches and discussing new strategies.
- Maintained optimal physical fitness levels through active training, nutritional optimization and positive lifestyle choices.
- Controlled the ball in tight spaces while maintaining balance and composure.
- Listened to coaches, trainers and support staff and implemented suggestions to enhance team contributions.
- Assessed recorded games with teammates to identify areas for improvements to team communication.
- Used consistent training to optimize form and techniques.
- Attended all scheduled practices and training sessions to maintain peak athletic performance.
- Defended against counterattacks by quickly recovering lost balls and intercepting passes.
Education
Bachelor of Science - Environmental Science & Aquatic Ecology
University of Idaho
Moscow, IDSkills
- Environmental impact assessment
- Project management
- Field research
- Customer service
- Critical thinking
- Proven leader
- Fast and efficient service worker
- Late-night shift availability
- Professionalism and courtesy
- Organized multi-tasker
- Reliable and punctual
- Cash handling
- Effective communication
- Point of sale (POS) system operation
- Excellent multi-tasker
- Quality control
Certification
- Washington State Liquor & Cannabis: Class 13 Server Permit
- Food Handlers Permit
References
References available upon request.
Timeline
Concession Stand Worker
WSU-Aramark
08.2024 - Current
Camp Counselor Volunteer
Holy Spirit Church
07.2020 - Current
Soccer Player
Three Rivers Soccer Association, ASE, UIdaho CLub
03.2014 - Current
Bachelor of Science - Environmental Science & Aquatic Ecology
University of Idaho
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