Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abbigail Mancuso

Clarksburg,WV

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

7
7
years of professional experience

Work History

Cashier

Smoker Friendly
Morgantown, West Virginia
06.2021 - 05.2023
  • Provided friendly customer service, addressing inquiries and concerns promptly.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Helped with purchases and signed customers up for rewards program.
  • Handled cash register, managed payments, and issued receipts consistently.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Stocked supplies and restocked items as needed throughout the shift.
  • Discounted purchases by scanning and redeeming coupons.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Used suggestive selling techniques to promote add-on sales.
  • Built and maintained productive relationships with employees.

Online Personal Shopper

Walmart
Morgantown, West Virginia
12.2018 - 04.2019
  • Curated personalized shopping lists based on customer preferences and trends.
  • Researched product availability and compared prices across various retailers.
  • Provided recommendations for products by analyzing customer feedback and reviews.
  • Managed customer inquiries promptly to enhance satisfaction and loyalty.
  • Utilized inventory management tools to track product stock levels and availability.
  • Maintained detailed records of customer interactions for future reference and follow-up.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Greeted customers and provided excellent customer service.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Assisted in selecting items according to customer preferences.
  • Identified opportunities for process improvement within the organization.
  • Secured and stored items until customer pickup.

Manager

McDoanlds
Morgantown, West Virginia
02.2017 - 12.2018
  • Supervised daily operations and ensured compliance with company standards.
  • Trained and mentored team members on service excellence and product knowledge.
  • Managed inventory levels and coordinated stock replenishment processes.
  • Resolved customer inquiries and complaints to enhance satisfaction.
  • Maintained cleanliness and organization of work areas for safety compliance.
  • Collaborated with management to develop staff schedules based on demand patterns.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cashier

Dairy Queen Grill & Chill
Morgantown, West Virginia
08.2016 - 02.2017
  • Processed customer transactions efficiently and accurately at fast-food restaurant.
  • Maintained cleanliness and organization of front counter and dining area.
  • Provided friendly customer service, addressing inquiries and concerns promptly.
  • Assisted in preparing food items according to Dairy Queen standards.
  • Handled cash register, managed payments, and issued receipts consistently.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Stocked supplies and restocked items as needed throughout the shift.
  • Monitored food safety practices to maintain quality standards in food preparation.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

High School Diploma -

Morgantown High School
Morgantown, WV
05-2017

Skills

  • Cash handling
  • Customer support
  • Effective communication
  • Time management
  • Relationship building
  • Order taking
  • Daily reporting
  • Liquor regulations and compliance
  • Inventory control
  • Inventory restocking
  • Cash handling expertise
  • Credit and cash transactions
  • Upselling techniques
  • Cleaning and sanitizing
  • Empathy and patience
  • POS systems
  • Order packaging
  • Loyalty program promotion

Timeline

Cashier

Smoker Friendly
06.2021 - 05.2023

Online Personal Shopper

Walmart
12.2018 - 04.2019

Manager

McDoanlds
02.2017 - 12.2018

Cashier

Dairy Queen Grill & Chill
08.2016 - 02.2017

High School Diploma -

Morgantown High School

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