Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Abbigail Moore

Fort Wayne,IN

Summary

Hardworking and motivated Salon Director with 11 years of experience and record of success in management. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Salon Director

Suntancity
Fort Wayne, IN
03.2023 - Current
  • Assessed employees' performance and offered insight into methods that could improve service.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Recruited, hired, evaluated and disciplined service staff members.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Created monthly reports outlining performance metrics such as total revenue, average ticket size.
  • Provided extensive coaching to employees, teaching upselling techniques and ways to better engage clients.
  • Supervised operations and planned work schedules.
  • Trained staff on proper customer service techniques and product knowledge.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.

Hairstylist Booth Renter

Self Employed
Fort Wayne, IN
12.2020 - 03.2023
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Performed a variety of hair treatments such as coloring, highlighting, cutting, blow-drying, and styling.
  • Responded to customer inquiries by phone, email and in person.
  • Confirmed appointments prior to scheduled time frames via phone calls or emails.
  • Pre-booked future appointments to increase repeat business.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Operated cash registers to receive payments from patrons.

Salon Manager

Regis Corporation
Fort Wayne, IN
04.2012 - 12.2020
  • Scheduled employees and oversaw customer appointment calendar.
  • Implemented cost-saving measures throughout the business to reduce overhead expenses.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Resolved guest complaints.
  • Handled staff development, budgeting and supply ordering.
  • Conducted interviews with prospective employees.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Trained and supervised staff on proper customer service techniques and product knowledge.
  • Participated in industry conferences to stay up-to-date on trends in the beauty industry.
  • Managed daily salon operations, including scheduling appointments, customer service, and staff management.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Responded to customer inquiries by phone, email and in person.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Performed chemical treatments such as perms and relaxers.

Education

Cosmetology License - Cosmetology Education

SuntancityRudae's School of Beauty Culture
Fort Wayne, IN
04-2011

High School Diploma -

North Side High School
Fort Wayne, IN
06-2010

Skills

  • Relationship Building
  • Opening and Closing Duties
  • Salon Maintenance
  • Proficient in Excel
  • Staff Hiring and Mentoring
  • Employee Coaching
  • Guest Relations
  • Customer Service
  • Loss Prevention
  • Fast Learning
  • Safety Awareness
  • Financial Management
  • Strategic Planning
  • Training Staff
  • Multi-Task Management
  • Perform Well in High-Demand, Fast-Paced Environments
  • Inventory Controls
  • Conflict Mediation
  • Client Satisfaction
  • Scheduling
  • Communication Skills
  • Operations Management
  • Sales Techniques
  • Time Management
  • Staff Management
  • Business Management
  • Cosmetology Principles Knowledge
  • Outstanding Customer Service
  • Customer Consulting
  • Chemical Application

Certification

  • Cosmetology License

References

References available upon request.

Timeline

Salon Director

Suntancity
03.2023 - Current

Hairstylist Booth Renter

Self Employed
12.2020 - 03.2023

Salon Manager

Regis Corporation
04.2012 - 12.2020

Cosmetology License - Cosmetology Education

SuntancityRudae's School of Beauty Culture

High School Diploma -

North Side High School

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Abbigail Moore