Hi, I’m
Abbigail Nix
Auburn
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
4
years of professional experience
Work History
United Community Bank
Bank Teller
07.2022 - Current
Job overview
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Assisted with training of new tellers on policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Audited our vault
Knight's Action Park
Lifeguard
05.2019 - 09.2021
Job overview
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Administered CPR and first-aid following best practices.
- Inspected pools and pools areas for adherence to safety protocols.
- Scanned main areas to monitor for any safety risks.
- Entered water immediately to pull struggling swimmers to safety.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Assisted in organizing and implementing recreational activities and programs.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Shared tips with patrons on swimming techniques and strength training.
Education
Lincoln Land Community CollegeSpringfield, IL
No Degree from Accounting And Finance
05.2024
Auburn High School, Auburn, IL, US511 N 7th St, Auburn, IL 62615
High School Diploma
05.2022
Skills
- Safe Deposit Box Oversight
- Reading Comprehension
- ATM Balancing
- Money Handling
- Cash Counting
- Calculator Usage
- Customer Relationship Development
- Reconciling Cash Drawers
- Teller Transactions
- Signature Verification
- Cash Distribution
- Cashier's Checks
- Deposit and Withdrawal Management
- License Plate Stickers
- CPR
Timeline
Bank Teller
United Community Bank
07.2022 - Current
Lifeguard
Knight's Action Park
05.2019 - 09.2021
Lincoln Land Community College
No Degree from Accounting And Finance
Auburn High School, Auburn, IL, US
High School Diploma