Abbigail Robinson
Fort Lauderdale
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Rental Sales Agent
Best Boat Club
Fort Lauderdale
11.2024 - Current
- Assisted customers in selecting rental boats based on preferences and needs.
- Managed rental agreements using company software to ensure accurate documentation.
- Provided safety briefings and operational instructions before boat rentals began.
- Processed reservations for customers over the phone or at the counter.
Welder
Osh Kosh Manufacturing
Murfreesboro
04.2024 - 11.2024
- Operated welding machines following safety protocols.
- Interpreted blueprints to determine specifications for projects.
- Inspected welds for quality and compliance with standards.
- Collaborated with team members to optimize workflow efficiency.
- Maintained tools and equipment to ensure proper functioning.
Sales Manager
Palmetto Moon
Antioch
10.2023 - 04.2024
- Managed sales team to achieve monthly revenue targets and customer satisfaction goals.
- Collaborated with marketing to create effective advertising campaigns for new products.
- Coordinated store events to drive foot traffic and engage local community members.
- Provided performance feedback to team members, fostering a positive work environment.
- Managed daily operations of sales department, including supervision of staff members.
General Manager
Firehouse Subs
Murfreesboro
08.2020 - 08.2023
- Managed daily operations to ensure efficient restaurant performance.
- Trained and mentored staff to enhance service quality and teamwork.
- Developed and implemented operational strategies to optimize workflow.
- Oversaw financial management, including budgeting and cost control measures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager
Dunkin' Donuts
Murfreesboro
06.2017 - 07.2020
- Managed daily operations to ensure efficient restaurant performance.
- Trained and mentored staff to enhance service quality and teamwork.
- Developed and implemented operational strategies to optimize workflow.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Team Member
Dunkin' Donuts
Murfreesboro
05.2017 - 06.2017
- Prepared and served coffee and food items to customers efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with orders, providing friendly and prompt service.
Education
Riverdale High School
Murfreesboro, TNSkills
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- Workflow optimization
- Safety compliance
- Time and resource optimization
- Efficient multi-tasker
- Customer experiences
- Effective leader
- Customer service
- Workplace safety
- Attention to detail
- Money handling
- Decision-making capacity
- Willingness to learn
- Flexible schedule
- Positive attitude
- POS systems
- Adaptability and flexibility
- Teamwork and collaboration
- Heavy lifting
- Collaboration and teamwork
- Clear communication
- Task prioritization
- Dependability and reliability
- Team collaboration
- Time management
- Employee training
- Inventory control
- Upselling techniques
- Following instructions
- Hospitality and accommodation
- Cash handling
- Problem-solving
Timeline
Rental Sales Agent
Best Boat Club
11.2024 - Current
Welder
Osh Kosh Manufacturing
04.2024 - 11.2024
Sales Manager
Palmetto Moon
10.2023 - 04.2024
General Manager
Firehouse Subs
08.2020 - 08.2023
General Manager
Dunkin' Donuts
06.2017 - 07.2020
Team Member
Dunkin' Donuts
05.2017 - 06.2017
Riverdale High School