Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abbigail Shanks

Holiday,Florida

Summary

Dynamic Assistant Manager with a proven track record at Advance Auto Parts, excelling in customer service and team leadership. Enhanced customer satisfaction through effective complaint resolution and improved cash handling accuracy. Skilled in retail operations management, fostering a positive work environment while driving business growth and operational efficiency.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Advance Auto Parts
07.2022 - 08.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.

Assistant Manger

Little Ceasars
12.2019 - 07.2022
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

High School Diploma -

Anclote Highschool
06-2022

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Retail operations management

Timeline

Assistant Manager

Advance Auto Parts
07.2022 - 08.2025

Assistant Manger

Little Ceasars
12.2019 - 07.2022

High School Diploma -

Anclote Highschool

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