Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abbigail Suess

Lebanon,MO

Summary

Experienced Manager with exceptional leadership, planning, and organizational skills. Proficient in equipping employees to handle daily functions and meet customer needs independently. Skilled problem-solver who works well under pressure. Diligent trainer and mentor with exceptional management abilities and a process-driven approach.

Overview

9
9
years of professional experience

Work History

Communications Manager, Advancement Marketing

The Vintage Cowgirl
03.2018 - Current
  • Managed public relations efforts, resulting in increased media coverage and positive public perception resulting in awards.
  • Advised executive leadership on effective communication strategies to support organizational goals effectively.
  • Negotiated partnerships with 10+ external vendors for cost-effective marketing and food products.
  • Increased event attendance through targeted promotional campaigns and community outreach efforts.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.

Design Consultant

Leisure Living
02.2016 - 03.2018
  • Established strong relationships with clients by maintaining open lines of communication throughout entire design process.
  • Developed innovative design concepts to meet clients'' unique needs and preferences.
  • Managed 10+ concurrent projects while meeting strict deadlines and maintaining attention to detail.
  • Evaluated clients' existing spaces to identify opportunities for improvement or enhancement based on their goals and objectives.
  • Wrote sales slips and sales contracts.
  • Collaborated with marketing team to develop successful marketing strategies.

Client Specialist

American National Insurance Company
07.2015 - 02.2016
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Responded to 100+ customer calls daily to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on importance of adequate insurance coverage, fostering trust and loyalty among existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Education

Associate of Science - Practical Nursing

Ozarks Technical Community College
Springfield, MO
12.2024

Bachelor of Science - Communications

Missouri State University
Springfield, MO
12.2015

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Marketing

Timeline

Communications Manager, Advancement Marketing

The Vintage Cowgirl
03.2018 - Current

Design Consultant

Leisure Living
02.2016 - 03.2018

Client Specialist

American National Insurance Company
07.2015 - 02.2016

Associate of Science - Practical Nursing

Ozarks Technical Community College

Bachelor of Science - Communications

Missouri State University

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Abbigail Suess