Abbigail Waddill
Mount Vernon
Summary
Dynamic professional with a proven track record at Shuckers Oyster Bar, excelling in customer service and team leadership. Skilled in training staff and enhancing operational efficiency, I leverage strong relationship-building abilities and attention to detail to drive exceptional service quality and foster a collaborative work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Helper
G.A. West
Mobile, AL
09.2025 - Current
- Assisted in loading and unloading materials efficiently for various projects.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Followed safety protocols while operating equipment and tools on-site.
- Supported team members by delivering materials to designated locations promptly.
- Conducted routine inspections of tools and equipment to ensure optimal performance.
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
Waitress Supervisor
Shuckers Oyster Bar
Jackson, AL
04.2024 - 05.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on menu offerings, customer service techniques, and operational procedures.
- Coordinated team schedules to optimize coverage during peak hours and special events.
- Implemented training programs that improved staff performance and reduced service errors.
- Monitored inventory levels, ensuring timely replenishment of supplies for uninterrupted service.
- Conducted regular performance evaluations to provide feedback and support professional growth for team members.
- Resolved customer complaints promptly, enhancing guest experience and loyalty to the establishment.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Supervising Agent
Globe Life
Mobile, AL
01.2023 - 05.2024
- Oversaw daily operations ensuring compliance with company policies and industry regulations.
- Trained and mentored new agents, fostering a collaborative team environment.
- Developed and implemented strategies to enhance customer service and satisfaction levels.
- Analyzed performance metrics to identify areas for process improvement and operational efficiency.
- Managed complex client accounts, providing tailored solutions to meet individual needs.
- Facilitated regular training sessions on product knowledge and sales techniques for staff development.
- Retained existing clientele by proactively addressing concerns and regularly reviewing their coverage needs, resulting in strong relationships built on trust and loyalty.
Team Leader
TQL
Spanish Fort, AL
03.2022 - 12.2023
- Led team of logistics professionals to streamline operations and enhance service delivery.
- Implemented performance metrics to monitor productivity, ensuring alignment with company goals.
- Managed conflict resolution within the team, promoting a positive work environment and collaboration.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Coastal Alabama Community College
Monroeville, AL2025
High School Diploma -
Leroy High School
Leroy, AL05.2023
Skills
- Active learning
- Teamwork and collaboration
- Attention to detail
- Following directions
- Customer service
- Heavy lifting
- Flexibility
- Punctual and reliable
- Relationship building
- Stress tolerance
- Materials handling
- Teamwork
- Microsoft and Excel proficiency
- Inbound and Outbound calls
- Problem solving
Certification
- OSHA certified
Timeline
Helper
G.A. West
09.2025 - Current
Waitress Supervisor
Shuckers Oyster Bar
04.2024 - 05.2025
Supervising Agent
Globe Life
01.2023 - 05.2024
Team Leader
TQL
03.2022 - 12.2023
Coastal Alabama Community College
High School Diploma -
Leroy High School