Abbigail Wright
Leo-Cedarville,IN
Summary
Detail-oriented professional with strong cash handling and employee training skills. Proven ability to enhance customer satisfaction and ensure workplace safety.
Results-driven Shift Supervisor with expertise in staff management and operational efficiency. Successfully trained teams to deliver exceptional customer service while maintaining compliance with safety standards.
Dynamic professional known for strong leadership and customer service skills. Experienced in training and mentoring employees, improving workplace safety, and optimizing operational processes to enhance customer experiences.
Diligent [Desired Position] with solid background in managing operational workflows and leading teams effectively. Proven ability in maintaining high productivity levels and resolving conflicts promptly. Demonstrated skills in team leadership and operational management.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
09.2025 - Current
- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Trained and mentored team members on effective customer service techniques and product knowledge.
- Managed inventory control, optimizing stock levels to reduce waste and improve availability.
- Conducted regular audits of store displays to maintain visual merchandising standards and enhance customer experience.
- Implemented scheduling adjustments to ensure adequate staffing during peak business hours.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with management to develop strategies for increasing sales and improving operational efficiency.
- Assisted in onboarding new employees, providing comprehensive training on store procedures and systems.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Customer Service Representative
Circle K
07.2024 - 01.2025
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Assisted in troubleshooting product issues, enhancing customer satisfaction and retention.
- Documented customer interactions accurately in CRM system to track service trends and feedback.
- Collaborated with team members to streamline processes, improving overall efficiency of service delivery.
Crew Member
McDonald's
11.2021 - 12.2022
- Delivered exceptional customer service in high-pressure environments.
- Operated kitchen equipment and maintained safety standards during food preparation.
- Collaborated with team members to ensure smooth order flow and accuracy.
- Assisted in training new crew members on operational procedures and customer service techniques.
- Managed cash register transactions accurately and efficiently during peak hours.
- Maintained cleanliness and organization of workstations to enhance productivity.
- Adapted quickly to changing priorities and workloads without compromising quality.
- Supported inventory management by monitoring stock levels and notifying supervisors of shortages.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Anthis Career Center
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
Timeline
Shift Supervisor
CVS Pharmacy
09.2025 - Current
Customer Service Representative
Circle K
07.2024 - 01.2025
Crew Member
McDonald's
11.2021 - 12.2022
High School Diploma -
Anthis Career Center