Summary
Overview
Work History
Education
Skills
Timeline
Generic

ABBIGALE BRIENZA

Winter park,FL

Summary

Dedicated manager with over 7 years of experience in prioritizing, completing multiple tasks simultaneously, and following through to achieve personal and project goals. Flexible and focused. I strive to be the best at everything I do.

Overview

6
6
years of professional experience

Work History

Warranty Manager

David Weekley Homes
10.2022 - Current
  • Handled warranty claims quickly to keep customers happy.
  • Managed warranty department's budget to use resources wisely.
  • Made the warranty process faster and more efficient.
  • Solved customer issues directly and found effective solutions.
  • Stayed calm and professional with upset customers.
  • Worked with sales and service teams to give customers a smooth warranty experience.
  • Brought a positive attitude to work every day, which helped motivate and uplift the team.

CUSTOMER RELATIONS MANAGER

MATTAMY HOMES
10.2020 - 10.2024
  • Kept customer and system account information accurate and current to support timely resolutions for all concerns
  • Interacted with over 100 homeowners to provide and process information in response to inquiries, concerns, and requests about services and products.
  • Worked closely with trade partners daily to schedule and complete open work orders.

CUSTOMER RELATIONS MANAGER

LENNAR HOMES
05.2019 - 10.2020
  • Built great relationships with trades
  • Oversee three neighborhoods to ensure warranty requests are moving along
  • Conduct new home orientations
  • Assisted construction managers in building process to deliver move-in ready homes

Education

DIPLOMA -

HIGHSCHOOL, OCOEE HIGH SCHOOL
Ocoee, FL
06.2016

HOSPITALITY MANAGEMENT CERTIFICATION -

ORANGE TECHNICAL COLLEGE
Orlando, FL
06.2016

Skills

  • Buildpro
  • Microsoft word/excel/outlook
  • Customer service
  • Team management
  • Relationship development
  • Project organization
  • Very active in local FFA chapter, preparing members for livestock shows and coaching members
  • To excel in Career Development Events

Timeline

Warranty Manager

David Weekley Homes
10.2022 - Current

CUSTOMER RELATIONS MANAGER

MATTAMY HOMES
10.2020 - 10.2024

CUSTOMER RELATIONS MANAGER

LENNAR HOMES
05.2019 - 10.2020

DIPLOMA -

HIGHSCHOOL, OCOEE HIGH SCHOOL

HOSPITALITY MANAGEMENT CERTIFICATION -

ORANGE TECHNICAL COLLEGE

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