Abbigale Ferraez
Midlothian,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Caisher/Sales
Wash Master
11.2021 - 05.2023
- Had to deal with customers as the face of the car wash,
- Had to sale passes and other items such as details.
- Had to handle cash and credit cards.
- Had to keep customers that got upset at the car wash calm and work with them to find a solution.
Front Desk Receptionist
Courtyard Marriott
03.2020 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Store Lead
McDonald's Restaurant
08.2019 - 11.2021
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
Front Desk Receptionist
Midlothian Driving School
03.2019 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Midlothian High School
Midlothian, TX05.2022
Skills
- Reading Comprehension Skills
- Verbal and Written Communication
- Signage Changes
- Sales Forecasting
- Time Management
- Speaking Clearly
- Customer Service
- Effective Selling Techniques
- Sales and Marketing
- Registration Documents
- Excellent People Skills
- Listening Skills
- Guest Relations
- Cleaning Techniques
- Sales Goal Attainment
- Policy and Procedure Adherence
Timeline
Caisher/Sales
Wash Master
11.2021 - 05.2023
Front Desk Receptionist
Courtyard Marriott
03.2020 - 11.2021
Store Lead
McDonald's Restaurant
08.2019 - 11.2021
Front Desk Receptionist
Midlothian Driving School
03.2019 - 08.2019
High School Diploma -
Midlothian High School