ABBIGAYLE NEELY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and database management skills.
Knowledgeable and dedicated customer service professional with extensive experience in the service and shipping industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
OBO SHIPPING ASSOCIATE
US EMBASSY
09.2019 - Current
- Assisted staff in shipping processes such as proper handling and storage.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Partnered with representatives from different carriers to arrange materials shipments.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Reviewed order data to verify transactions and shipping dates.
- Efficiently processed incoming shipments, verifying contents against invoices and updating inventory records accordingly.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Expedited critical shipments through close coordination with carriers and customers, ensuring urgent needs were met on time.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Maintained a high level of accuracy in inventory management by conducting regular audits and updating records.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Regularly reviewed shipping procedures and recommended updates as needed, keeping current with industry best practices and regulatory requirements.
- Processed required paperwork to expedite handling of shipped and received goods.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
CUSTOMS BROKER
RS IMPORT / EXOORT
01.2017 - 08.2019
- Leveraged knowledge of duty drawback programs to help clients recover funds from overpaid duty or taxes on imports / exports.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Coordinated with shipping and transport companies on behalf of clients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Increased efficiency and team productivity by promoting operational best practices.
- Updated account information to maintain customer records.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
ST. JOHN'S COLLEGE
NASSAU,BAHAMAS06.2003
Skills
- Inventory Counts
- Document Preparation
- Production Organization
- Data Entry
- Interpersonal Skills
- Paperwork management
- Basic Mathematics
- Database Maintenance (Microsoft Excel / Word )
- Shipment planning
- Effective Communication
- Attention to Detail
- Inventory Software
- Customer Relations
Accomplishments
- 2 x Franklin Award Recipient
- Collaborated with team of 12 in the development of the New Us Embassy Compound in Nassau
- OSHA Construction Certified
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified in Heart Saver First AID / CPR AED
- Certified in Shipping & Procurement for Professionals
- Certified in Records Management
- Certified in Ethics Training
Timeline
OBO SHIPPING ASSOCIATE
US EMBASSY
09.2019 - Current
CUSTOMS BROKER
RS IMPORT / EXOORT
01.2017 - 08.2019
High School Diploma -
ST. JOHN'S COLLEGE