ABBRA HUFF

• Conduct quality assurance evaluations of agent interactions, ensuring compliance with established procedures and alignment with core values.

• Offer coaching and guidance to team leads, supporting team development and refinement of customer service competencies.

• Participate in weekly virtual meetings with cross-functional teams to contribute to process enhancements, including calibration and synchronization efforts.

• Analyze reports to assess documentation and company processes, utilizing data to inform decisions.

• Provided clinical support during in-office procedures, ensuring physician efficiency and patient comfort.
• Accurately recorded patients' medical histories, vital signs, weights, and heights for clinical assessments.
• Managed medication refill requests via Epic, ensuring timely patient access to necessary prescriptions.
• Prepared examination rooms prior to patient appointments, adhering to cleanliness and organizational standards.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and organizational privacy policies.

• • Conducted on-site training for management and sales teams, focusing on product specifications and maintenance to bolster staff expertise.
  • Revamped merchandising layout according to size, style, and color, which enhanced store aesthetics and customer engagement.
  • Recognized and pursued new sales prospects, contributing to customer base expansion and incremental revenue.
  • Strategically placed product displays in prominent locations, achieving a marked rise in product sales.