Abbrielle Thompson
Magnolia
Summary
Dynamic and dependable professional with a strong background in customer service and operations management at Dollar Tree. Proven ability to enhance team performance through effective training and leadership. Skilled in cash handling and problem-solving, consistently improving customer satisfaction and operational efficiency. Committed to fostering positive relationships and delivering high-quality service.
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Member
Whatabuger
10.2024 - Current
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Prepared food items according to established safety and quality standards.
- Assisted in training new team members on operational procedures and best practices.
- Maintained cleanliness and organization of workstations to enhance workflow efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Certified Nursing Assistant
Nurse Next Door Senior Home Care Services
05.2024 - Current
- Assisted patients with daily living activities to enhance comfort and well-being.
- Monitored vital signs and documented changes in patient conditions accurately.
- Collaborated with nursing staff to develop personalized care plans for clients.
- Educated patients and families on health management and wellness practices.
- Maintained a clean, safe environment by adhering to infection control protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Operations Manager
Dollar Tree
07.2024 - 05.2025
- Streamlined inventory management processes to reduce stock discrepancies.
- Implemented training programs to enhance team performance and efficiency.
- Coordinated daily operations to ensure smooth workflow across departments.
- Developed and maintained operational procedures for improved compliance and safety.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Certified Nursing Assistant
HomeWell Senior Care
04.2023 - 05.2024
- Provided emotional support to patients, fostering a compassionate caregiving atmosphere.
- Implemented effective communication strategies to relay patient needs to healthcare teams.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Monitored vital signs and documented changes in patient conditions accurately.
- Maintained a clean, safe environment by adhering to infection control protocols.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Assistant Manager
Arby's
06.2020 - 2023
- Coordinated team schedules, ensuring optimal staffing and coverage across departments.
- Developed training materials to enhance onboarding processes for new employees.
- Streamlined inventory management procedures, reducing discrepancies and improving accuracy.
- Implemented customer feedback systems to improve service quality and satisfaction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Dollar Tree
06.2019 - 06.2020
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability for sales promotions.
- Trained new team members on product knowledge and effective sales techniques.
- Collaborated with team to develop strategies for increasing store foot traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Led initiatives to improve visual merchandising, resulting in enhanced product visibility.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Certified Nursing Assistant
Arlington Residence and Rehabilitation
05.2016 - 08.2019
- Participated in training sessions to improve skill set and care delivery techniques.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
Education
High School Diploma -
Mansfield High School
Mansfield, TX06.2016
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cash handling
- Cleaning
- Leadership qualities
- Computer skills
- Heavy lifting
- Creativity and innovation
- Organizing work stations
- Training and mentoring
- Relationship building
- Order preparation
- Proficient in software
- Data entry
- Quality assurance
- Willingness to learn
- POS systems
- Sales support
- Upselling techniques
- Hospitality and accommodation
- Dependability and reliability
- Decision-making capacity
- Time management
- Active listening
- Excellent communication
- Analytical thinking
- Organizational skills
- Written communication
- Microsoft office
- Google drive
- Problem-solving abilities
- Scheduling appointments
- Interpersonal skills
Certification
certified nursing assistant
Languages
Spanish
Professional Working
Timeline
Team Member
Whatabuger
10.2024 - Current
Operations Manager
Dollar Tree
07.2024 - 05.2025
Certified Nursing Assistant
Nurse Next Door Senior Home Care Services
05.2024 - Current
Certified Nursing Assistant
HomeWell Senior Care
04.2023 - 05.2024
Assistant Manager
Arby's
06.2020 - 2023
Sales Associate
Dollar Tree
06.2019 - 06.2020
Certified Nursing Assistant
Arlington Residence and Rehabilitation
05.2016 - 08.2019
High School Diploma -
Mansfield High School