Vanessa Maxwell

• Enhanced guest satisfaction by providing exceptional banquet service in a timely manner.
• Delivered outstanding customer service with attention to detail and anticipation of guests'' needs.
• Collaborated with the catering team for seamless coordination of food and beverage services during events.
• Trained new staff members on proper serving techniques, company policies, and customer service standards.
• Maintained cleanliness and organization throughout the banquet area, ensuring a pleasant dining experience for guests.
• Coordinated closely with support staff such as dishwashers, bartenders, chefs throughout the entire event process.
• Assisted in the preparation of event spaces by arranging tables, chairs, and decorations according to client specifications.
• Efficiently served meals while adhering to proper serving etiquette, enhancing the overall dining experience for guests.
• Promoted a positive work environment through effective communication with fellow staff members and supervisors.
• Demonstrated flexibility by adapting quickly to changes in event schedules or guest requirements on short notice.
• Handled any guest complaints or concerns professionally, taking appropriate action when necessary.

• Enhanced customer experience by providing attentive and personalized service during their dining visit.
• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
• Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
• Provided exceptional customer service by promptly addressing guest concerns or requests during events.
• Streamlined communication between kitchen and service staff for seamless event execution.
• Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
• Ensured compliance with all health, safety, and sanitation regulations while supervising banquet operations.
• Directed and managed banquet functions for 200+ person event.
• Trained and educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Her Excellency Lady Cook 2003-2007, Her Excellency Lady Hall 2007- 2009, and Her Excellency Lady Allen 2009 - 2013:

• Maintained professional yet personable relationship with His Excellency the Governor General and Her Excellency by observing social boundaries and standards of privacy and confidentiality.
• Ensured strict adherence to confidentiality guidelines while handling sensitive information about guests or employers.
• Accompany Their Excellencies whenever they travel locally and internally
• Managed a team of domestic staff and Butlers for efficient daily operations and seamless coordination.
• Created meticulous routines and schedules for housekeeping, and other tasks to ensure smooth functioning of Kings House
• Assisted Her Excellency with various activities such as, getting dressed for functions, Maintain Her Excellency's wardrobe & personal care.