Abby Adkins
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Medical Scheduler
Addiction Recovery Care
10.2023 - 01.2024
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Supported practice growth by effectively managing schedules for new provider additions to the team.
- Ensured optimal utilization of resources by regularly updating provider availability in the scheduling system.
Call Center Team Lead
Helpware
11.2021 - 11.2022
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Balanced workload and responsibilities among team members, ensuring optimal productivity and job satisfaction.
- Responded proactively and positively to rapid change.
- Implemented new technology solutions that streamlined processes and improved overall efficiency within the call center environment.
- Increased efficiency and team productivity by promoting operational best practices.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
Team Lead
Plant Partners
10.2020 - 09.2021
- Held weekly team meetings to inform team members on company news and updates.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Took care of the garden center for Walmart. Set up displays, unloaded truck when delivery arrived, and marked down plants when needed.
Behavior Technician
A Brighter Future Healthcare Services
04.2020 - 10.2020
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Went into each individuals home so they felt comfortable working with me, and just went on with their day like normal with added activity like reading, writing, math, etc.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
PASSR Specialist
Comprehend Inc.
12.2018 - 12.2019
- Built and managed relationships with key clients and partners to drive growth.
- Worked within 3 nursing homes, teaching disabled adults to adapt to everyday life such as teaching them how to use an IPad, taking a shower independently, participating in activities done inside the nursing home.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Observed packing operations to verify conformance to specifications.
Education
High School Diploma -
Fleming County High School
Flemingsburg, KY06.2018
Skills
- Medical Charting
- Appointment Coordination
- Medical Records Verification
- Patient Relations
- Claim Forms
- Customer Service
- Call Center
- Leadership
- Time Management
- Computer Skills
- Microsoft
Timeline
Medical Scheduler
Addiction Recovery Care
10.2023 - 01.2024
Call Center Team Lead
Helpware
11.2021 - 11.2022
Team Lead
Plant Partners
10.2020 - 09.2021
Behavior Technician
A Brighter Future Healthcare Services
04.2020 - 10.2020
PASSR Specialist
Comprehend Inc.
12.2018 - 12.2019
High School Diploma -
Fleming County High School